Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Satisfaction Services, Inc. _
_ The formula for success in your business. Mystery shopping evaluations service. _
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Our concept of mystery shopping:

Customer service evaluators / mystery shoppers visit your business to evaluate customer services and product, salesmanship, hospitality...

These evaluations are done anonymously, with our evaluators posing as regular customers. These evaluators then complete a detailed critique, including a detailed written summary/story line of the visit, designed specifically for your business.

We customize each clients evaluation criteria to meet the goals and expectations you have established for your customer. We then communicate results back to you in an accurate, comprehensive and timely manner.
 

  • Secure online access to all evaluations, data available 24/7 from anywhere in the world with internet access
  • Leading edge reports (Aggregate reporting, charts, graphs, trends, etc.)
  • Completely customizable forms and evaluation programs - tailored to each client
  • Market research
  • Incentive and recognition programs
  • Competitor evaluations & research
  • Superior scheduling and reviewing techniques

  

Satisfaction Services brings IVR (Integrated Voice Response) capabilities to traditional evaluation programs.

Instant Voice Response

    
         
    Some of our other services:
       
   
  • Telephone follow ups - our customer satisfaction team performs follow up telephone interviews to determine your success with your customers or potential clients.
  • Telephone surveys (in bound and out bound) - Designed to measure the quality of your telephone effectiveness with your customers and ensure sales results.
  • Comment card programs, comment cards - develop or track your existing program with detailed reporting.
  • Exit surveys - develop or track your existing program with detailed reporting.
  • Website evaluations - determine ease of use, time of access, follow up e-mail, delivery notification.
  • Focus groups
  • IVR (Instant Voice Recognition)
  • Call Center Programs
        
   

       
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Satisfaction Services Inc., Focusing on the formula for success in your business.
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