Mystery Shopping Services with 20 Years Experience:

Our concept of mystery shopping and our secret shopper services:

Customer service evaluators / mystery shoppers visit your business to evaluate customer services and product, salesmanship, hospitality...

These evaluations are done anonymously, with our evaluators posing as regular customers. These evaluators then complete a detailed critique, including a detailed written summary/story line of the visit, designed specifically for your business.

We customize each clients evaluation criteria to meet the goals and expectations you have established for your customer. We then communicate results back to you in an accurate, comprehensive and timely manner.
 

• Secure online access to all evaluations, data available 24/7 from anywhere in the world with internet access
• Leading edge reports (Aggregate reporting, charts, graphs, trends, etc.)
• Completely customizable forms and evaluation programs - tailored to each client
• Market research
• Incentive and recognition programs
• Competitor evaluations & research
• Superior scheduling and reviewing techniques
  
  

Satisfaction Services brings IVR (Integrated Voice Response) capabilities to traditional evaluation programs.




Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards Programs - Guest Service Checks Secret Shopper Programs - IVR -

• Telephone follow ups - our customer satisfaction team performs follow up telephone interviews to determine your success with your customers or potential clients.
• Telephone surveys (in bound and out bound) - Designed to measure the quality of your telephone effectiveness with your customers and ensure sales results.
• Comment card programs, comment cards - develop or track your existing program with detailed reporting.
• Exit surveys - develop or track your existing program with detailed reporting.
• Website evaluations - determine ease of use, time of access, follow up e-mail, delivery notification.
• Focus groups
• IVR (Instant Voice Recognition)
• Call Center Programs

Customer Service is our passion, Satisfaction Services, Inc. ®

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Secret shoppers

Satisfaction Services - spa service evaluations

IVR - Satisfaction Services brings IVR (Integrated Voice Response) and other telephone surveys and call center options to our mystery shopping services

Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Services

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