Customer Guest Satisfaction Surveys
Do you know what your customers value the most in your store or restaurant?
Knowing not only what your customers experience in your stores but also what they need and value can help you prioritize improvements in your operations.
Customer Feedback Surveys summarize results with analyses that identify the factors that drive customer loyalty for your organization and present findings in simple, real-time reports that speak directly to your front-line managers.
Our customer satisfaction survey solutions include the following:
Web Survey, Customer survey and/or IVR (Interactive Voice Response) survey formats
Incentive expertise, methods and technology to boost response rates
Real-time notification to designated levels of management via email
Online data reporting with 24/7 access and automated report emails
Learn More about our customer satisfaction services and surveys-Contact us 954-564-6570
Customer Feedback -Find out what guests like most about your restaurant or store.
One of the most effective ways to understand what drives customer loyalty is to conduct a key driver analysis. Key drivers are things like quality, value, utility and ease of use. You can identify the most popular or unpopular features or aspects of your product or service and have customers rate that experience as well.
Florida Restaurant & Lodging
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success
In a recent Zagat Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. MORE