Mystery Shopping Customer Service By Satisfaction Services provides Mystery Shopping and Customer Satisfaction Service Evaluations Nationwide and International Services.

We provide mystery shopping services, quality service evaluation programs to some of the top retail, restaurant and hospitality companies in every industry.

Our mystery shopping and customer satisfaction programs:

• Increase the quality of your consumers' experience

• Build loyalty with your customer - customer relationship management

• Reward staff and management - staff evaluations and training tools

• Increase sales and profits - customer loyalty - retention - suggestive selling - salesmanship tools

We believe we constantly deliver the most objective, comprehensive and timely mystery shopping service evaluations and back up reporting available.

The commitment we have to finding and training mystery shoppers for your concept is unsurpassed and is obvious in the end product you receive. We also provide you with aggregate monthly, quarterly and year to date reports that give you the ability to identify the steps of service by location as well as the areas where you may have opportunities.

The more frequent the mystery shopping visits, the higher degree of focus on the program and scores are kept high and consistent. All of our clients use our program to reward staff and management, along with traditional profit and loss reward systems. This keeps the focus on the quality side of the business as well as the profit side. We both know satisfied customers create frequency and motivate others to visit, saving you marketing dollars on creating trial.

We assign mystery shoppers based on our clients' profile and have an extensive database of mystery shoppers nationwide. We will customize your evaluation and training material based on your criteria. Our mystery shopping programs are completely tailored for your business.

Each mystery shopping assignment is tailored to the clients needs and every mystery shopping program is custom designed for your concept or type of business.

Mystery shops / evaluations are available to you within twenty four hours. We take great pride in the fact that we strive to provide the highest quality quality and service evaluations' or mystery shopping available.

We customize each clients mystery shopping evaluation criteria to meet the goals and expectations you have established for your customers. We then communicate the results back to you in an accurate, comprehensive and timely manner.

One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of any mystery shopping company.

Evaluations and backup reports are delivered via our website typically within 24 hours.

Your information is password protected for your exclusive access. 100% web-based programs so your information is available 24/ 7 anywhere you have internet access.

Mystery shopping is a valuable necessary tool to operate and manage your business and Satisfaction Services has twenty years experience delivering premier mystery shopping service and secret shoppers nationwide and worldwide to all types of businesses. We are “The Mystery Shopping Experts” and you will not find a better mystery shopping company or program that delivers detailed accurate informative evaluations and complete summaries competitively priced and on time.

What is Mystery Shopping? It is the practice of using secret shoppers who have been trained to anonymously evaluate customer service, hospitality, company location operations, merchandising, product quality, loss prevention and employee integrity. mnarket research and competitive pricing.

Some of the Services we offer as a leading Mystery Shopping Company:
Mystery Diners -IVR - Instant Voice Response - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks - Secret Shopper Programs

Mystery shopping for over 20 years, Satisfaction Services provides mystery shopping programs and service evaluations to restaurants, bars, hotels, spas, retail stores, limited service restaurant chains, banks, jewelry and eyeglass companies. Providing mystery shoppers to businesses nationwide and worldwide through SSI’s preferred vendor shopping services to the Hospitality Industry, Foodservice Industry, Consumer Electronics Association, National Restaurant Association members, manufacturers, retailers and resellers. Satisfaction Services Mystery shoppers set the standard for mystery shopping companies. Customer Service is our passion, Satisfaction Services, Inc. ®

On The TODAY Show - Customer Service video about Satisfaction Services the Mystery Shopping Company spotlighting poor customer service trend

Today Show - This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad customer service for Today Show viewers. MORE ABOUT SERVICE Video

FRANCHISE MAGAZINE
Avant Garde Opportunities
Satisfaction Services is a leading provider of quality and service evaluation programs, a mystery shopping concept. Mike Albert founded Satisfaction Services Inc. in 1989. With many years of experience in restaurant and service businesses, Albert had used mystery shopping services with varying levels of disappointment.  MORE from Franchise Magazine

The definition of Mystery shopping: Mystery shopping is a tool used by market research companies to measure the quality of service or gather specific information about products and services. Mystery shoppers posing as normal customers perform specific tasks -- such as purchasing a product, asking questions, registering omplaints or behaving in a certain way -- and then provide detailed reports or feedback about their experiences. Wikpedia - the Definition of Mystery Shopping and link to Market research.

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