Restaurant Mystery Shopping | Secret Shoppers Restaurants | Customer Service | Guest Survey | Management
Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shoppers Customer Satisfaction Services, Shopper Service _
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Restaurant Mystery Shopping and Secret Shoppers to Evaluate Customer Service and Get Customer Satisfaction and Guest Feedback

Great customer service is key to success in restaurant profitability and is the way to measure the customer experience and guest satisfaction in your restaurant.

Our selection and training of evaluators / shoppers for your restaurant (s) is based on over 20 years of successful experience providing "mystery shopping" to many of the most prominent "restaurant, hospitality and service companies worldwide".

Our secret shopping programs are custom tailored for your restaurant concept or concepts, providing mystery shoppers, "MYSTERY DINERS" for all types of restaurants and restaurant services, limited service, QSR, coffee shops, full service, fine dining, take-out and delivery restaurants.

One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of a secret shopper program.

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou / Writer

QSR Restaurant Success QSR - Quality and Speed for Restaurant Success - Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight. More About Restaurant Shoppers

Nations Restaurant News NRN

Nations Restaurant News
Wingstop Franchisee: "Secret to mystery shopper success is good service for all" -

Treat every customer like a mystery shopper and you won't worry about poor ratings on anonymous customer service surveys, said Diwan, franchise owner of a Wingstop fast-casual restaurant in Mentor on the Lake, Ohio. More about Satisfaction Services Shoppers from Restaurant News

Our restaurant mystery shopping and secret shopper programs are unparalleled in the restaurant / bar and hospitality industry!

However you refer to us: Restaurant Shoppers, restaurant shopping services, mystery diners, secret shoppers, shopping restaurants, restaurant shoppers, restaurant bar spotters...we are a vendor of one of the most important services in your restaurant and that is understanding your customers.

Secret Shoppers for restaurants, bars, hotels, spas, resorts, also called Mystery Shoppers and Mystery Diners. Our Customer Service Evaluators are Experienced "Restaurant" Shoppers and are typical of your type customer.

Bar Spotting - Bar Spotters - Alcohol Controls - Bar Ethics - Bartender

Guest Relations

Guest Services

Integrity Shops

Mystery Shopping

Mystery Shopping hotels

Mystery Shopping My Business

Restaurant Secret Shoppers - Limited Service, Full Service, Upscale Restaurants, Fine Dining, Casual Dining, Fast Food Take Out, Delivery

Mystery Diners

Guest Experience - Customer Loyalty

Loss Prevention - Shrinkage

Secret Shoppers

Satisfaction Services - Spa Service Evaluations

IVR- Satisfaction Services brings IVR (Integrated Voice Response)



Some of the Customer Satisfaction Services we offer as a leading Mystery Shopping Company: Secret Shoppers - Telephone Surveys - Web Survey - Guest Check Survey - Guest Surveys - Customer Satisfaction Programs - Guest Feedback - Direct Response -Exit Surveys - Comment Cards and Compliance Audit Programs - Guest Service Checks and Service Evaluations / 865-809-0423



MUFSO September 20-22, 2015
Hyatt Regency Reunion • Dallas, TX

Western Foodservice & Hospitality Expo
August 23-25, 2015,
Los Angeles Convention Center 

International Restaurant & Foodservice Show of New York March 6-8, 2016

Restaurant & Foodservice Show NY. is the only comprehensive event devoted to the Eastern U.S. restaurant, foodservice and hospitality market.

Restaurant News Restaurant Traffic Gain - Best in Four Years

Guest Experience


The Following is Information About Restaurant & Lodging Associations - Restaurant Association / Hotel / Lodging & Hospitality Tourism Shows, Conventions & Expos 2015 - 2016 Information

The Florida Restaurant & Lodging Show / Convention 2015:

October 6-8th 2015
Orange County Convention Center, Orlando, Florida

Florida Restaurant & Lodging Show Oct 6-8 2015

More than a trade show, the Florida Restaurant & Lodging Show is a complete learning experience that improves your business throughout. From new products, to new tricks of the trade, to gold-standard foodservice education, you’ll gain real-world solutions you can apply to your restaurant business immediately.

The Florida Restaurant & Lodging Show is the only comprehensive industry event devoted to the Southeast U.S. restaurant, foodservice and hospitality market. The show will provide you with the strategic forum to demonstrate your food products, technology and equipment as well as discuss service solutions with current customers and new prospects.


Restaurant Association- Festivals- Restaurant Shows -Conventions


Mid - Atlantic Foodservice Expo

Mid-Atlantic Food, Beverage & Lodging EXPO

Balitmore Convention Center - Baltimore, MD

Southwest Foodservice Expo

MUFSO September 20-22, 2015
Hyatt Regency Reunion • Dallas, TX

Western Foodservice & Hospitality Expo
August 23-25, 2015,
Los Angeles Convention Center 

International Restaurant & Foodservice Show of New York March 6-8, 2016


National Restaurant Association Show - Chicago, Illinois

NRA Show 2015 McCormick Place, Chicago - National Restaurant Association - Restaurant and Hotel Show

National Restaurant Show 2015• May 16-19,2015

Wine & Food Festival - Cooking Channel - FIU - Feb 25-28 2016

NYWFF - New York Wine & Food Festival Oct. 15-18, 2015

Tom Colicchio to Host Restaurants Rock – the official NRA Show and IWSB Party Sunday, 2011
Tom Colicchio, lead judge of Bravo's "Top Chef," will host Restaurants Rock. Join us at Restaurants Rock, which celebrates the spirit of the restaurant and hospitality industry, will feature a lively mixology contest where Colicchio, master mixologist Tony About-Ganim and a Bacardi representative will select the Star of the Bar.

W.I.S.E. Summit -

    Nations Restaurant News 

Dallas, Tx.

Presented by Restaurant News - Restaurant Hospitality and Food Mangement


Share Our Strength's Taste of the Nation - Miami

Share Our Strength's Taste of the Nation - Salt Lake City

Colorado Restaurant Association: SAFE Rocky Mountain Golf Classic

Newport Mansions Wine & Food Festival September 23, 2011 - 9/25 Presented by Food & Wine


Choose a state below to see contact information for that state's restaurant association.
State of


State List Restaurant Associations:



Satisfaction Services Inc. ® Please call us we look forward to speaking with you about our Restaurant Services 865-809-0423


Mystery Shopping Site Site Map - Mystery Shopping News News - Mystery Shopping Service Mystery Shopping - Customer Experience Customer Experience Management - Customer Service Customer Service - Mystery Shopping Business "Secret Shoppers" for Your Company

Nations Restaurant News - PMQ Pizza Marketing -


restaurant shopper service success

Mystery Shop Company Contact
Restaurant shopping staff Service Evaluations

Some of the Shopping Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Receipt Survey Programs - Web Response - Exit Surveys - Customer Satisfaction Feedback - Comment Cards and programs - Guest Service Checks Secret Shopper Programs -


Customer Service Speaker Mike Albert Restaurant Hospitality

"The Customer Experience" -

Mike Albert is an authority on customer service and is a featured keynote speaker at conventions and annual management conferences for all types of industries. Mike speaks to groups and has been featured on the Today Show, Money Talks and CNN. As founder of Satisfaction Services Inc. the leader in Quality & Service Evaluation Programs / Mystery Shopping Services, Mike has over 20 years of experience improving customer service and creating "The Customer Experience".

Mike Founded Satisfaction Services Inc, The Secret Shopping Company for restaurants after being in the restaurant industry himself for over 15 years. He has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Secret Shoppers and is a keynote speaker on Hospitality and the Customer Experience.

Satisfaction Services, Inc.®

Mickie Albert,
P.O. Box 70
Tennessee 37738
Phone: 865-809-0423

Clients Email Us


Mike Albert, founder of Satisfaction Services has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Mystery Shoppers. Mike Albert is a keynote speaker on the "Customer Experience and Guest Service".



Mike Albert has been in the restaurant and hospitality industry for over 30 years as a former restaurant owner and a multi-unit operator.

We know what "MysteryDiners" can do for you and your restaurant operations.

Please contact Mike Albert We look forward to talking with you about your restaurant service and operations 865-809-0423


Satisfaction Services brings IVR (Integrated Voice Response) capabilities to traditional evaluation programs.

Instant Voice Response

Satisfaction Services Inc. ® Please call us we look forward to speaking with you about our company and yours 865-809-0423



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Mystery Shopping Secret Shoppers Services

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