Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shop Satisfaction Services, Inc. _
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Customer Experience by Secret Shopping

improving customer serviceWe customize each clients mystery shopping evaluation criteria to meet the goals and expectations you have established for your customer. Our secret shoppers are trained to evaluate your company based on your criteria and expectations. We then communicate the results back to you in an accurate, comprehensive and timely manner via our website, email alerts and back up reporting.

One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of any mystery shopping company.

Evaluations and backup reports are delivered via our website typically within 24 hours.

Your information is password protected for your exclusive access. 100% web-based programs so your information is available 24/ 7 anywhere you have internet access.

Mystery Shopping Customer Service Success

secret shoppers improve customer serviceWe select and train evaluators / shoppers based on your typical customer profile. We review each evaluation or mystery shop before you receive it. We provide aggregate reporting on the results in a variety of formats based on your needs.

Weekly, monthly and year to date results are compiled by location, district, region, franchise, all locations and by each question on the evaluation.

We are the constantly evolving "mystery shopping company", our back up reporting and types of reports are unsurpassed. Including target reporting, drill down features and data analysis in a variety of formats.

 


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Mystery Shopping Company - 20 years of Mystery Shopping & Quality Service Evaluations :: Customer Service :: Market Research: Secret Shopping Services :: Mystery Shoppers Jobs & Services

Satisfaction Services Inc. ® 800-564-6574

 

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"Mystery Shopping" Company providing Secret Shoppers Service for Hospitality Companies, Restaurant Secret Shoppers and Mystery Diners, Bars. QSR, Limited Service Restaurant Shoppers, Hotels, Spas, Retail Stores, Electronics and Restaurant Associations, limited service restaurants and evaluating restaurant trends, Restaurants News, Banks, we can "Mystery Shop" all types of businesses and provide service Nationwide and International Service.

Mystery shopping or Mystery Consumer shoppers is a tool used for measuring and monitoring customer satisfaction, market research and as a customer experience management tool.

Companies utilize shopping evaluation programs to measure the quality of service in their stores and to gather specific information about products and services. Mystery shoppers posing as typical customers perform specific tasks—such as purchasing a product, asking questions and then provide detailed reports or feedback about their experiences. The most common venues where mystery shopping is used are retail stores, movie theaters, restaurants, fast food chains, banks, gas stations, car dealerships, apartments and health clubs, as well as health care facilities. Mystery shopping is increasingly used to provide feedback on customer services, it is service intelligence provided by guest feedback from the customers perspective or a critique of service and hospitality.

Mystery shopping companies in Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Secret Shoppers service and mystery shopping jobs nationwide and International Shopping Service.

Contact Us About Service 800 -564-6574 - We look forward to talking with you.

 

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Satisfaction Services Inc. ®
800-564-6574


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Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center

 

Corporate Overview Satisfaction Services

One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of any secret shopping company.

 

Mystery shopping is a valuable necessary tool to operate and manage your business and Satisfaction Services has twenty years experience delivering premier mystery shopping service and secret shoppers nationwide and worldwide to all types of businesses. We are “The Mystery Shopping Experts” and you will not find a better mystery shopping company or program that delivers detailed accurate informative evaluations and complete summaries competitively priced and on time.

 

Satisfaction Services Inc. ®

 

 

With Our Mystery Shopping Programs and Service Evaluations you Have 24/7 Access to Your Evaluations and Back Up Reports From Anywhere you Have Access To The Internet and our Website or your Email.

   
   
       
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Satisfaction Services Inc., Focusing on the formula for success in your business.

Mystery shopping over 22 years - Mystery Shopping Since 1988 - 2010,

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