Customer Service News - Improving Customer Service Today

• Word-of-mouth marketing is by far the best kind
• It's far more expensive to acquire a new customer than it is to keep a current one
• Happy customers are loyal customers return time-and-again and will refer you to family and friends
• Improve customer service and evaluate your customers experience through mystery shopping from the customers perspective.
  Grocery Headquarters
  FOOD FORUM
  The bottom line on customer service
  A well-run quality evaluation program can be a key reason your shoppers are happy with your stores and keep coming back.
  Do you know how much your customers are worth? More importantly, do your checkers and front line employees know? If a family spends $100 per week and shops your chain for the next 20 years, it is worth $104,000 to your company. Losing just 10 of those customers can mean losing $1 million. MORE
• Site Map - News - Interested Clients "Customer Service" & "Mystery Shoppers"

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Satisfaction Services Secret Shoppers spotlight poor customer service trend on NBC - TODAY Show Customer Service Video mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers. MORE

Customer Service and "The Customer Experience" Mike Albert has over 30 years of experience improving customer service. He has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Mystery Shoppers.

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Card - Programs - Guest Service Checks Secret Shopper Programs - IVR -