Customer Service
|Evaluating and Improving Customer Service
Improve customer service and evaluate your customers experience through mystery shopping from the customers perspective.
There are several steps and opportunities to Improving Customer Service. Satisfaction Services is a leader in understanding, evaluating and Improving Customer Service for success in your business.
 NBC - The TODAY Show
Satisfaction Services spotlights poor customer service trend
on Today Show
This morning, mystery shoppers from Satisfaction Services were
featured on a Today Show segment about the decline of customer
service. To investigate claims that service is at an all time low,
the team had taken hidden cameras into leading retail establishments
and later critiqued the film footage of both good and bad service
for Today Show viewers.
MORE
 Quality Digest
Five Steps to Stellar Customer Service How do you achieve stellar customer service? By following five easy steps. More About Customer Service
 Florida Restaurant & Lodging
People dine where they feel good, and
an effective quality and service evaluation program will ensure they
feel good with you - Customer Experience Management
Service with a Smile: The Key to Success
In a recent Zagat Survey, 72 percent of the respondent complaints
were service-related. That is a staggering number, but not entirely
surprising given the current state of customer service.
MORE About Customer Loyalty
 Grocery Headquarters
FOOD FORUM
The bottom line on customer service
A well-run quality evaluation program can be a key reason your
shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do
your checkers and front line employees know? If a family spends $100
per week and shops your chain for the next 20 years, it is worth
$104,000 to your company. Losing just 10 of those customers can mean
losing $1 million.
MORE
 PMQ Pizza Marketing Quarterly
Mystery Shoppers - Putting the carrot before the stick
With customers buried under Ipods and text messages, the
human touch such as common courtesy and civility just ain’t hip anymore.
When you’re giving pizzas away, two for five bucks, who has time to
smile? Who needs to? Mike Albert, founder of Satisfaction Services, a
leading service evaluator based in Fort Lauderdale, Fla, thinks the lost
art of courtesy should be re-discovered.
MORE
Secret
shopping puts customer service under microscope
- Money Talks
Have you ever been in the grocery check-out bagging your own stuff
while two or three store clerks stand not too far away talking
loudly about taking their upcoming 10-minute break or when their
shifts end for the day?
MORE
 QSR Quick Service Restaurant Success
QSR | Quality and Speed for Restaurant Success
Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it
would be nice to be able to read customers’ minds. Secret shoppers,
who are clandestine agents sent to evaluate your business and customer service, can
provide that insight.
MORE
Small things can
add up to a happy, loyal
customer...or
lost
business - Canadian Retail Management
Do you know how much your
customers are worth? More importantly, do your store employees and
servicemen know? If a family uses your cleaning and maintenance services
weekly and spends a $100 per month, they are worth $24,000 to your
company over the next 20 years. Losing just 10 customers can mean losing
almost a quarter of a million dollars. MORE
 Marketing Power American Marketing
Internal evaluation
programs aid campaigns
Why would a marketing
publication, namely Marketing News, devote a special section
entirely to customer satisfaction? A better question might be, why
spend thousands or millions of dollars in creating a product or
concept and then spend thousands or millions of dollars in
advertising to drive people to the product or service, if you don’t
know what you are doing to the customer when they finally do come
into your business? MORE
 Paint
and Decorating Retailer
No one tops you when it comes to customer service, correct? Yours is the
best in town. Or is it? Maybe you haven’t paid much attention to your
customer service lately. Maybe you’ve hired an employee or two who could
be doing better on the sales floor. Or, maybe you just assume a customer
isn’t receiving great service at the big box store around the corner, so
you’re sure she is coming to your store for the topnotch service. Plus,
your contractor sales seem to be doing well—they may or may not be
increasing but you think they’re about the same as the previous years. MORE
 Work Force Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. MORE
FRANCHISE MAGAZINE
Avant Garde
Opportunities
Satisfaction Services is a leading provider of quality and service
evaluation programs, a mystery shopping concept. Mike Albert founded
Satisfaction Services Inc. in 1989. With many years of experience in
restaurant and service businesses, Albert had used mystery shopping
services with varying levels of disappointment. MORE
Today's Video Pick - MSN Money on Customer Service
MSN link to Customer Service Featured Segment - "Money Talks" The "customer service hall of shame"
with Stacy Johnson -
Moneytalksnews.com | News That Pays
Mike Albert is a keynote speaker about customer service and the guest eXperience. The steps of Service to Improve Service.
Customer Service Today - articles, guest speaker, steps of service, customer loyalty, satisfaction services - guest satisfaction
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