Spa Shoppers - Mystery shopping Day Spas, Hotels, Resorts, Destination Spas Guest Services and Guest Experience Feedback
A customer's opinion of your Spa is always based on their experience of the product and service they receive. Our custom tailored Spa shopping programs provide actionable data for informed decision making.
Truly great customer service is the key to success
in any business. Spa shoppers are the way to measure the customer
experience and guest satisfaction.
SSI's founder, Mike Albert, was quoted recently stating:
"Great service is only a great service when it has been ordered,
bought and consumed. Loyal customers are built from great service.
Most services are generally delivered by people to other people and
companies must strive to deliver top quality services to all of the
customers all the time.
A customer's opinion of your spa and services is always based on
their experience of the product and service they receive. Our custom
tailored spa shopping programs provide actionable data for informed
Measuring and monitoring service gives your staff confidence in
delivering your concept to your specifications. Customer service
should be the number one priority of all your staff, from staff who
answer the phone, to those who deal with all services. Statistics
show that for every complaint received by a company there are
another ten dissatisfied customers who simply moan to friends and
use a rival spa next time. Spa shoppers give you an opportunity to
correct mistakes before word of mouth negatively impacts your
Using SSI's spa shoppers is a direct and reliable method of
assessing customer experience and satisfaction. No other method can
replace simple, effective feedback from an anonymous hotel shopper
more commonly known as a secret shopper. By visiting your business
anonymously, posing as a member of the public, they complete a
detailed critique of their visit, giving you a complete evaluation
of the services and experience. Different spa shoppers make several
visits over a period of weeks or months depending upon what type of
services you are evaluating.
Each spa shoppers program is tailored to the clients needs.
Satisfaction Services Inc are specialists in spa shopping and are
market leaders in our field. Our spa shopper results will give you
unparalleled insight into customer experience and satisfaction. Our
spa shoppers examine professionalism, treatments, sales techniques,
closing skills, customer follow up and a whole range of other
Detailed feedback about problems with customer service and positive
aspects as well is vital if you want to retain and expand your loyal
customer base and market share. Use our spa shoppers evaluations and "Top of the industry" back up criteria reports and gain the
advantage over your competitors with a "user friendly" and reliable
spa shoppers program and learn what a trustworthy “spa shoppers” program is all about!
Please visit our client
to see examples of guest service evaluations and shoppers
We customize each clients mystery shopping evaluation criteria to meet the goals and expectations you have established for your customer. We then communicate the results back to you in an accurate, comprehensive and timely manner.
One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of any secret shopping company.
Evaluations and backup reports are delivered via our website typically within 24 hours.
Your information is password protected for your exclusive access. 100% web-based programs so your information is available 24/ 7 anywhere you have internet access.
Contact Satisfaction Services about Mystery Shopping Services for your Hotels, Resort, Spa Services and
Restaurants, Bars and Gift Shop Retail Stores
Florida Restaurant Lodging Assoc
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success
In a recent "Zagat Survey", 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. MORE
Internal evaluation programs aid campaigns
Why would a marketing publication, namely Marketing News, devote a special section entirely to customer satisfaction? A better question might be, why spend thousands or millions of dollars in creating a product or concept and then spend thousands or millions of dollars in advertising to drive people to the product or service, if you don’t know what you are doing to the customer when they finally do come into your business? MORE
Mystery Shoppers for Spas, Resorts, Hotels, Resort Hotels and Restaurants - Retail - Malls - Banks- Manufacturers- CEA FLRA ...Providing "Mystery Shoppers" World wide- Mystery Shopper progams with Mystery Shoppers Nationwide.
Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards Programs - Guest Service Checks Secret Shopper Programs - IVR -