Mystery Shopping with Trained Secret Shoppers |Customer Satisfaction Surveys and Customer Experience Management

"Our mystery shoppers are your typical customers and they will evaluate your company from the customers perspective".

Mystery shopping for great customer service is key to success. We customize each clients mystery shopping evaluation criteria to meet the goals and expectations you have established for your customer.

We then communicate the results back to you in an accurate, comprehensive and timely manner. Evaluations and backup reports are delivered via our website typically within 24 hours.

Your information is password protected for your exclusive access. 100% web-based programs so your information is available 24/ 7 anywhere you have internet access.


We select and train evaluators/ shoppers based on your typical customer profile. We review each evaluation or mystery shop before you receive it. We provide aggregate reporting on the results in a variety of formats based on your needs.

Weekly, monthly and year to date results are compiled by location, district, region, franchise, all locations and by each question on the evaluation. We are the constantly evolving mystery shopping company, our back up reporting and types of reports are unsurpassed. Including target reporting, drill down features and data analysis in a variety of formats.

Mystery shopping is increasingly used to provide feedback on customer services, it is service intelligence provided by guest feedback from the customers perspective or a critique of service and hospitality.

Secret Shoppers providing customer feedback to leading retail, restaurant, hospitality and service companies worldwide. Our mystery shoppers are highly trained in all areas of customer service and customer satisfaction.

Mystery Shopping :: 20 years Success Mystery Shopping & Quality Customer Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Services

What is Mystery Shopping

Mystery Shopping is the practice of using secret shoppers who have been trained to anonymously evaluate customer service, hospitality, company location operations, merchandising, product quality, loss prevention and employee integrity. Our Mystery Shoppers can also evaluate your competiton along with market research, competitive pricing and customer surveys for guest satisfaction. More About Satisfaction Services Mystery Shopping ®

Mystery Shopping Jobs

Satisfaction Services Inc. is constantly seeking mystery shoppers or service evaluators to perform our "mystery shopping jobs" and service audits. How do I become a mystery shopper? Satisfaction Services Is accepting qualified individuals to become mystery shoppers. It is work, however it can be fun and rewarding.  Mystery shopping is a part time job done by assignment or Mystery Shops.

Join our Mystery Shoppers: Our mystery shoppers must be dependable, accurate, thorough and reports must be submitted correctly within 12 hours after your mystery shopping assignment or mystery shop. SSI has mystery shops available in most areas of the US and Canada

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"Customer Service" and "Mystery Shoppers"

Mystery Shopping Check Cashing Scam: We are Satisfaction Services, Inc. ®, The “Mystery Shopping” company - There are disreputable companies scamming shoppers using our name and other companies.

Please beware of scams that offer high paying, get rich as a mystery shopper jobs and check cashing schemes. Mystery Shopping is a real part time job and you can not get rich quickly as a mystery shopper, mystery shoppers must complete mystery shopping assignments and there is work involved . Beware of any mystery shopping or survey scheme that sounds too good to be true.

Mystery Shopping Scam Alert: June 26, 2009

There are disreputable companies scamming shoppers.

One of the latest and more serious we've heard about is a company sending out large advance cashiers checks. The shopper is told to send a Money Gram or Western Union to a person keeping part of the check for themselves. However, the check is not legitimate and bounces, leaving the shopper without any money to cover the Money Gram. News About Mystery Shopping Scam Alert Read More

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Satisfaction Services Secret Shopping Company for over 20 years - We mystery shop nationwide Mystery Shopping is a part time job we have mystery shops nationwide. Mystery Shoppers needed for shopping jobs in Alabama Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska New Hamsphire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina SouthDakota Tennessee Texas Utah Vermont Virginia Washington Washington, District of Columbia West Virginia Wisconsin Wyoming

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Press Release : News, Articles about Customer Service : Mystery Shopping Motivational Speaker Mike Albert : Mystery Shopping Franchise Opportunity

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards Programs - Guest Service Checks Secret Shopper Programs - IVR -

Satisfaction Services Secret Shoppers spotlight poor customer service trend on TODAY Show NBC

Today Show Video Segment Link