The most constant aspect in the restaurant and bar business that every operator would like to achieve is controlling costs through loss prevention.
Are your bar inventories off? Are Cash receipts down?
When operators don't seriously scrutinize bar activities, bartender actions may include giving drinks away, overpouring, theft, and serving minors. Without professional bar spotting, the odds of catching them is remote and may result in significant financial losses!
Truly great customer service, hospitality and bartender integrity
are keys to success in any bar. Bar spotters are the way to measure
the customer experience, drink pouring, cash handling, suggestive
selling and of course ringing of all drinks.
SSI's founder, Mike Albert, was quoted recently stating:
"Great service is only a great service when it has been ordered,
bought and consumed. Loyal customers are built from great service.
Most services are generally delivered by people to other people and
companies must strive to deliver top quality services to all of the
customers all the time. Bar spotters are a key ingredient to your
A customer's opinion of your company is always based on their
experience of the product and service they receive. Our custom
tailored bar spotters programs provide actionable data for informed
Measuring and monitoring your bartenders service gives you knowledge
and confidence or insight in cash handling, ringing of drinks,
suggestive selling and alcohol control, all of which are factors in
your bottom line or profit margins. Information provided by our bar
spotters about your bar gives your staff confidence in delivering
your concept to your specifications. Statistics show that for every
complaint received by a company there are another ten dissatisfied
customers who simply moan to friends and use a rival company next
time. Bar spotters give you an opportunity to correct problems in
the "integrity of your bar" and overall guest service mistakes
before word of mouth negatively impacts your business"
Bar spotters are a direct and reliable method of assessing, customer
experience and satisfaction. No other method can replace simple,
effective feedback from anonymous bar shoppers, more commonly known
as bar spotters. After visiting your business anonymously, our bar
spotters posing as a member of the public, complete a detailed
critique of their visit, giving you a complete evaluation of the
bartenders service and the customers experience. Different bar
spotters make several visits over a period of weeks or months
depending upon what type of service you are evaluating. Bar spotters
assignments are tailored to the clients needs.
Satisfaction Services Inc are specialists in bar spotters services
and are market leaders in our field. Our bar spotters results will
give you unparalleled insight into alcohol control, ringing of
drinks, cash handling and service procedures along with overall
customer experience and satisfaction. Our bar spotters examine
professionalism, sales techniques, closing skills, hospitality and a whole range of other skills.
Detailed feedback about problems with customer service and positive
aspects as well is vital if you want to retain and expand your loyal
customer base and market share. Use our bar spotters evaluations and "Top of the industry" back up criteria reports and gain the
advantage over your competitors with a "user friendly" and reliable
bar spotters program and learn what a trustworthy
"bar spotters" program is all
Please visit our Bar Spotters Client Demo
to see what your Mystery Shopping Program will look like
satisfaction services, inc.
Spotting and Bar Shoppers - Mystery Diners - 1-800 564 6574
Providing a new level of bar spotters with "actionable" data to insure good decision making … to improve customer service
and guest satisfaction with the customers perspective through bar
spotters…. bottom line increase customer loyalty and profits
Quality and Speed for Restaurant Success Sep 6, 2006
Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight. More
Bar Shopping or Bar Spotters by Satisfaction Services
We offer a wide range of services in demand to various organizations with focus on Customer Service Industries. These Include, though not limited to; Restaurant, Fine Dining and Upscale restaurant Mystery Diners, Fast Food and Limited Service Restaurants, Institutional Foodservice or hospitality organizations, Hotels, Resort and Spa, , In addition to Bakeries and Food-Courts. Travel, Banks, Cruise Lines, Retail Stores and Malls, Outlets, Tourist Destination, Not-for-Profits including: Schools and Cities departments. Such as city departments, police departments, zoning, tourim and chamber of commerce programs.
Satisfaction Services Secret Shoppers For your Restaurant
Some of the Services we offer as a leading Mystery Shopping Company: Secret Shoppers - Mystery Diners - IVR - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and Customer Satisfaction Programs - Guest Service Checks - Secret Shopper Programs