Customer Satisfaction Surveys - Improve your Customer Service by evaluating your customer satisfaction with surveys and evaluations on the customers experience from the customers' perspective.
Customer satisfaction feedback is necessary to understand how satisfied your guests are with their experience.
We all know customer satisfaction is essential to the survival of our businesses. The best way to find out whether your customers are satisfied is to ask them.
Satisfaction Services offers a variety of customer satisfaction services, secret shopping programs, customer surveys by telephone or guest checks, inbound call center and outbound telephone call surveys and customer satisfaction surveys, polls and market research.
There are several steps and opportunities to Improving Customer Service in every business- Satisfaction Services is a leader in understanding and evaluating Customer Service and Customer Satifaction for success in your business.
 Grocery Headquarters Magazine
FOOD FORUM-
The bottom line on customer service
A well-run quality evaluation program can be a key reason your shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do your checkers and front line employees know? If a family spends $100 per week and shops your chain for the next 20 years, it is worth $104,000 to your company. Losing just 10 of those customers can mean losing $1 million. MORE
 Pizza Marketing Quarterly PMQ
Mystery Shoppers - Putting the carrot before the stick
With customers buried under Ipods and text messages, the human touch such as common courtesy and civility just ain’t hip anymore. When you’re giving pizzas away, two for five bucks, who has time to smile? Who needs to? Mike Albert, founder of Satisfaction Services, a leading service evaluator based in Fort Lauderdale, Fla, thinks the lost art of courtesy should be re-discovered. MORE
 The TODAY Show
Satisfaction Services spotlights poor customer service trend
on Today Show
This morning, mystery shoppers from Satisfaction Services were
featured on a Today Show segment about the decline of customer
service. To investigate claims that service is at an all time low,
the team had taken hidden cameras into leading retail establishments
and later critiqued the film footage of both good and bad service
for Today Show viewers.
MORE
 Florida Restaurant & Lodging
People dine where they feel good, and
an effective quality and service evaluation program will ensure they
feel good with you
Service with a Smile: The Key to Success
In a recent Zagat Survey, 72 percent of the respondent complaints
were service-related. That is a staggering number, but not entirely
surprising given the current state of customer service.
MORE
Small things can
add up to a happy, loyal
customer...or
lost
business - Canadian Retail Management
Do you know how much your
customers are worth? More importantly, do your store employees and
servicemen know? If a family uses your cleaning and maintenance services
weekly and spends a $100 per month, they are worth $24,000 to your
company over the next 20 years. Losing just 10 customers can mean losing
almost a quarter of a million dollars. MORE
 Marketing Power American Marketing
Internal evaluation
programs aid campaigns
Why would a marketing publication, namely Marketing News, devote a special section entirely to customer satisfaction? A better question might be, why spend thousands or millions of dollars in creating a product or concept and then spend thousands or millions of dollars in advertising to drive people to the product or service, if you don’t know what you are doing to the customer when they finally do come into your business? MORE
 Paint and Decorating Retailer
No one tops you when it comes to customer service, correct? Yours is the best in town. Or is it? Maybe you haven’t paid much attention to your customer service lately. Maybe you’ve hired an employee or two who could be doing better on the sales floor. Or, maybe you just assume a customer isn’t receiving great service at the big box store around the corner, so you’re sure she is coming to your store for the topnotch service. Plus, your contractor sales seem to be doing well—they may or may not be increasing but you think they’re about the same as the previous years. MORE
 WorkForce Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. MORE
Today's Video Pick - MSN Money on Customer Service
How to complain successfully
MSN link to Customer Service Featured Segment " Money Talks" The "customer service hall of shame"
with Stacy Johnson -
Moneytalksnews.com | News That Pays
Mike Albert is a keynote speaker about customer service and the guest eXperience. The steps of Service to Improve Service.
Customer Service - articles, guest speaker, steps of service, customer loyalty, satisfaction services - guest satisfaction |
