Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shoppers Mystery Shopping Customer Satisfaction Services, Inc. Surveys _
_ Customer Service Survey Guest Satisfaction _
_
Home _ Clients _ Services _ Shoppers _ Interested Clients _ Franchise and partnerships _ Contact us _ The art of mystery shopping
_
_ Customer Service Satisfaction Surveys _ Client Customer  Log In _
Shoppers Log In
_ _ _

_ _ _ _ _ _ _
   
Client Login Client Demo on Customer Service Programs Service Information F A Q Testimonials on Service

Customer Satisfaction Surveys - Improve your Customer Service by evaluating your customer satisfaction with surveys and evaluations on the customers experience from the customers' perspective.

Customer satisfaction feedback is necessary to understand how satisfied your guests are with their experience.

We all know customer satisfaction is essential to the survival of our businesses. The best way to find out whether your customers are satisfied is to ask them.

Satisfaction Services offers a variety of customer satisfaction services, secret shopping programs, customer surveys by telephone or guest checks, inbound call center and outbound telephone call surveys and customer satisfaction surveys, polls and market research.

There are several steps and opportunities to Improving Customer Service in every business- Satisfaction Services is a leader in understanding and evaluating Customer Service and Customer Satifaction for success in your business.

Customer Satisfaction Surveys and Customer Feedback

In today's uncertain economy, we are all trying to improve our bottom-line. This should not mean sacrificing your customer service or the Customers Experience. Statistics reveal 8 out of 10 customers who receive poor service will not communicate their experience with the merchant and will never visit that business again! Consumers will return to the businesses in which they felt their patronage was most valued.

Once you have a clear understanding of your customers, you have the key to establishing and maintaining their loyalty. Building customer loyalty using real insights from the customers perspective and marketing strategies can help cultivate stronger relationships with millions of customers. This means your brand stands out and your bottom line benefits.

 Customer Loyalty and Guest Satisfaction

Satisfaction Services offers 20 years of experience mystery shopping providing services including - mystery shopping  - which can increase your employee productivity, customer loyalty, and increase sales.

For 20 years, Satisfaction Services has been providing major companies, restaurants, multi unit restaurants, retail stores, manufacturers and service industry companies in customer satisfaction evaluation programs, motivating their employees to improve their service performance, resulting in higher sales and increased profits

By combining your specific objectives, our 20 years of experience gathering customer service data through Mystery Shopping or customer service satisfaction evaluations, and "real-time" online reporting solutions, you will gain a better perspective of your company - your customers' perspective!

Understanding and improving your Customers Experience is imperative to your business' success. By improving your company's overall customer loyalty and your staff productivity and hospitality, you can increase sales and profit margins, you will benefit from the Satisfaction Services offers.
More Information >>

Small things can add up to a happy, loyal customer...or lost business - Canadian Retail Management - Do you know how much your customers are worth? More importantly, do your store employees and servicemen know? If a family uses your cleaning and maintenance services weekly and spends a $100 per month, they are worth $24,000 to your company over the next 20 years. Losing just 10 customers can mean losing almost a quarter of a million dollars. MORE

Work Force Performance WorkForce Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. MORE

 

Mystery Shopping and Customer Survey and Guest Response Services:

Guest Relations

Mystery Shopping Hotels Lodging

Mystery Shopping

Secret Shoppers Company

Restaurant Secret Shoppers Shopping Service

Restaurants Mystery Shopping and Secret Shops

Satisfaction Services - Customer Service Evaluation and Loss Prevention

Secret Shoppers

Satisfaction Services - Mystery Shopping

Mystery Shopping and Customer Service Evaluation Services, we now offer a variety of Customer Feedback Services, Surveys and Programs - Call Center, Telephone Based Customer Surveys, Guest Reponse - IVR - Comment Cards and Customer Satisfaction Survey Programs

Satisfaction Services, Inc.® - Corporate Headquarters - Florida

Mickie Caracatsanis, Managing Partner
P.O. Box 11045
Fort Lauderdale,
Florida 33339
United States of America

Clients Email Us

Evaluators / Shoppers Email

Phone: 954-564-6570 or 800-564-6574

The TODAY Show
Satisfaction Services spotlights poor customer service trend on Today Show
This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers. MORE

FRL Florida Restaurant & Lodging
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success

In a recent Zagat Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service.More on Zagat Survey on Service

 

Grocery Headquarters Magazine
FOOD FORUM
- The bottom line on customer service

A well-run quality evaluation program can be a key reason your shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do your checkers and front line employees know? If a family spends $100 per week and shops your chain for the next 20 years, it is worth $104,000 to your company. Losing just 10 of those customers can mean losing $1 million. MORE

Pizza Magazine Pizza Marketing Quarterly PMQ
Mystery Shoppers - Putting the carrot before the stick

With customers buried under Ipods and text messages, the human touch such as common courtesy and civility just ain’t hip anymore. When you’re giving pizzas away, two for five bucks, who has time to smile? Who needs to? Mike Albert, founder of Satisfaction Services, a leading service evaluator based in Fort Lauderdale, Fla, thinks the lost art of courtesy should be re-discovered. More from PMQ Satisfaction Services  

Today Show The TODAY Show
Satisfaction Services spotlights poor customer service trend on Today Show

This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers. More Today Show Customer Service

FRL Florida Restaurant & Lodging
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you

Service with a Smile: The Key to Success

In a recent Zagat Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. MORE

Small things can add up to a happy, loyal customer...or lost business - Canadian Retail Management
Do you know how much your customers are worth? More importantly, do your store employees and servicemen know? If a family uses your cleaning and maintenance services weekly and spends a $100 per month, they are worth $24,000 to your company over the next 20 years. Losing just 10 customers can mean losing almost a quarter of a million dollars. More Loyalty

Marketing Power American Marketing
Internal evaluation programs aid campaigns

Why would a marketing publication, namely Marketing News, devote a special section entirely to customer satisfaction? A better question might be, why spend thousands or millions of dollars in creating a product or concept and then spend thousands or millions of dollars in advertising to drive people to the product or service, if you don’t know what you are doing to the customer when they finally do come into your business? About Marketing

Paint and Decorating Retailer
No one tops you when it comes to customer service, correct? Yours is the best in town. Or is it? Maybe you haven’t paid much attention to your customer service lately. Maybe you’ve hired an employee or two who could be doing better on the sales floor. Or, maybe you just assume a customer isn’t receiving great service at the big box store around the corner, so you’re sure she is coming to your store for the topnotch service. Plus, your contractor sales seem to be doing well—they may or may not be increasing but you think they’re about the same as the previous years. MORE

 

Work Force Performance WorkForce Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. MORE

Customer Surveys offer feedback on products and services customer satisfaction surveys give you the insights you need to make better decisions. Businesses who measure customer satisfaction are a third more likely to describe themselves as “successful” than those who don’t.

Customer Loyalty

Surveys can help you discover your most loyal customers. No matter what you call them, they’re your answer to knowing exactly what you’re doing right, what to keep doing, and what to start doing. Showing customers that you’re listening goes a long way.

Improve the customer experience

Customer satisfaction surveys are a great tool to drive regular communication between you and your customers. They can act as a reminder that you’re there—and that you value their business. Measure customer service.

Improve Customer Service:

  • Measure your customer service skills
  • Look at every touchpoint
  • Improve your customer interactions
  • Enhance your customer service strategy
  • Make sure your staff is service oriented
  • Give your customers a way to provide feedback evaluate service

Quote on Customer Service -

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.” Mahatma Gandhi

Today's Video Pick - MSN Money on Customer Service

Successful Complaining © MoneyTalks News How to complain successfully

MSN link to Customer Service Featured Segment " Money Talks" The "customer service hall of shame" with Stacy Johnson - Moneytalksnews.com | News That Pays

Customer Survey, Guest Satisfaction Surveys: Mystery shopping and Secret Shopper provider in Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Secret Shoppers service and mystery shopping jobs nationwide and International Mystery Shopper Service.

Mike Albert is a keynote speaker about customer service and the guest eXperience. The steps of Service to Improve Service.

Customer Service - articles, guest speaker, steps of service, customer loyalty, satisfaction services - guest satisfaction

 

Customer Satisfaction Survey Service

Customer Satisfaction Survey

Satisfaction Services, Inc. ®

We Look forward to speaking with you

1-800-564-6574 /
954-564-6570

or Interested in Shopper Services Email Us

 

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Mystery Diners -IVR - Instant Voice Response - Shoppers - Telephone Surveys - Guest Surveys -Franchise Compliance Audits - Customer Survey -Exit Survey - Call Center - Customer Satisfaction - Guest Check - Customer Feedback - Comment Cards - Web Survey Programs - Merchandise - Product Display Audit Check - Operations- Guest Service Checks - Secret Shopper Programs

"Service is our Passion"

Mickie Albert -

Satisfaction Services - Managing Partner Florida, Ft Lauderdale

Customer Service Specialist contact us about evaluating and improving your companies customer service with secret shoppers evaluations

800-564-6574 or 954-564-6570

We look forward to talking with you

Interested Clients Email Us

 

Some of the Services we offer as a Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Check Surveys - POS Survey- Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center
and Customer Feedback - Guest Service Checks Secret Shopper Programs

 

 

Leading companies recognize the link between creating memorable customer experiences and driving loyalty, customer retention and future sales. No company can afford to have a gap between the promise of quality and its actual delivery. That's exactly why leading corporations and companies look to Satisfaction Services Inc, the nation's premiere mystery shopping and customer experience measurement company. Cutomer Survey, Guest Feedback, Service and staff evaluations.

Customer Satisfaction Service Survey Evaluations

 

 
   
   


       
_ _ _
Satisfaction Services Inc., Focusing on the formula for success in your business.

Mystery Shopping Since 1988

Founded 1988 Mystery Shopping by Satisfaction Services ©2010

©2007 Satisfaction Services, Inc. All rights reserved.
Contact Us : Privacy : Mystery Shopping Services: Site Map
.
Terms & Conditions : Secret Shoppers