Satisfaction Services has a higher expectation of the information provided by an evaluator or mystery shopper than a typical mystery shopping company.

A Satisfaction Services evaluator must be highly detailed, organized and responsible. Your SSI evaluator rating is based on the criteria summarized below. Satisfaction Services, Inc. takes pride in providing the highest quality quality and service evaluation programs available to their clients. In support of that effort we review each evaluation before it is submitted to the client for completeness and accuracy.

SSIs rated evaluator program further supports that effort and focuses on 3 main categories.

1. Timeliness – you submitted your evaluation within the guidelines for the assignment, the mock evaluation is to be submitted within 24 hours of the email notification and regular evaluations are to be submitted within the time frame of assignment training, which is normally within 12 to 24 hours after your visit or shop.
2. Accuracy - answers to questions match your summary. All fields completed and questions answered. Thoroughness, observation, memory skills and fairness are very important to be a good evaluator. Be prepared always read your training and example summary BEFORE doing a shop.
3. Summary – must be a complete detailed story line of your evaluation in chronological order. Always read the training for each evaluation and example summary. A complete summary of your evaluation from beginning to end in chronological order, following our example summary.

Mystery Shoppers - Please remember to never cut and paste or change our example summaries for your use, they are just that, examples. (If it appears your summary has been cut and pasted your evaluation will fail by our standards) Correct grammar, spelling and punctuation are a must; remember everyone reads our evaluations from the president of a company, to management and staff at the location you visit. Use correct verbiage 'server' not 'waiter', 'male or female', not 'girl or boy' - and always be professional throughout your evaluation. Please do not abbreviate. Satisfaction Services shoppers must be observant, follow our training and provide accurate, detailed evaluations and summaries.

Every time you submit a completed evaluation it will be rated if you are a Satisfaction Services rated evaluator. We will rate it based on the above criteria and each category of your mystery shop will be rated.

Your rating will be the average of these scores. Your rating will be accumulated and your rating can improve or decline with each evaluation you complete going forward we must be able to depend on our "mystery shoppers".

Scoring is calculated in our system based on a rating of each the categories. Timeliness, Accuracy and your Summary.

1. Excellent
2. Good
3. Fair
4. Unacceptable

"Mystery ShopperS" services - 1-800-564-6574/954-564-6570

Providing a new level of mystery shopping with "actionable" data to insure good decision making … to improve customer service and guest satisfaction with the customers perspective through mystery shoppers/ secret shoppers …. bottom line increase customer loyalty and profits


Satisfaction Services offers bar spotting and restaurant shoppers nationwide. Satisfaction Services has been featured on The TODAY SHOW and Money Talks also Mike Albert has written several articles on "customer service", the "customers perspective", the "steps of service", customer loyalty, guest service and business success published in "Nations Restaurant News", "FRLA", "Marketing News" PMQ's "Pizza Magazine" "Hot Slice", Retailer, "Grocery Headquarters" and many other magazines and publications.