Satisfaction Services has a higher expectation of the information provided by an evaluator or shopper than a typical mystery shopping company.

A Satisfaction Services evaluator must be highly detailed, organized and responsible. Your SSI evaluator rating is based on the criteria summarized below. Satisfaction Services, Inc. takes pride in providing the highest quality quality and service evaluation programs available to their clients. In support of that effort we review each evaluation before it is submitted to the client for completeness and accuracy.

SSIs rated valuator program further supports that effort and focuses on 3 main categories.

1. Timeliness – you submitted your evaluation within the guidelines for the assignment, the mock evaluation is to be submitted within 24 hours of the email notification and regular evaluations are to be submitted within the time frame of assignment training, which is normally within 12 to 24 hours after your visit or shop.
2. Accuracy - answers to questions match your summary. All fields completed and questions answered. Thoroughness, observation, memory skills and fairness are very important to be a good evaluator. Be prepared always read your training and example summary BEFORE doing a shop.
3. Summary – must be a complete detailed story line of your evaluation in chronological order. Always read the training for each evaluation and example summary. A complete summary of your evaluation from beginning to end in chronological order, following our example summary.

(Please remember to never cut and paste or change our example summaries for your use, they are just that, examples. (If it appears your summary has been cut and pasted your evaluation will fail by our standards) Correct grammar, spelling and punctuation are a must; remember everyone reads our evaluations from the president of a company, to management and staff at the location you visit. Use correct verbiage 'server' not 'waiter', 'male or female', not 'girl or boy' - and always be professional throughout your evaluation. Please do not abbreviate.

Every time you submit a completed evaluation it will be rated if you are a Satisfaction Services rated valuator. We will rate it based on the above criteria and each category will be be rated.

Your rating will be the average of these scores. Your rating will be accumulated and your rating can improve or decline with each evaluation you complete going forward.

Scoring of each category
1. Excellent
2. Good
3. Fair
4. Unacceptable

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