Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shoppers _
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Mystery Shopping Facts - Secret Shoppers

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Why use mystery shoppers?

All types of companies employ mystery "shoppers" or secret shoppers to report on levels of service and customer satisfaction. In doing so they are able to ensure that their staff are properly trained, product quality is consistent, and that the company image is being portrayed in the desired manner.

Mystery shoppers are also used by companies that franchise and that rely on distributors or resellers to supply their products to the public. To be sure that the distributors are representing the products faithfully and are fully trained.

What do mystery shoppers do?
Our service evaluators will approach your company in the same manner as any other business client or prospect would, and comment upon service levels and satisfaction.

What questions will they ask?
Our shoppers can be used to evaluate a wide variety of products and services such as the sales team's speed in delivering brochures, judging the level of technical support offered, seeing how easy (or difficult) to obtain services, obtaining selected contact names and direct line numbers, and just generally observing overall staff friendliness and helpfulness, facility cleanliness and ambiance.

We will help and advise as to the exact questions you should ask.

We look forward to talking with you, Please Contact Us


Service is our passion,
Satisfaction Services, Inc. ®


Mystery shopping for great customer service is key to success. We customize each clients mystery shopping evaluation criteria to meet the goals and expectations you have established for your customer.

We then communicate the results back to you in an accurate, comprehensive and timely manner. Evaluations and backup reports are delivered via our website typically within 24 hours.

Your information is password protected for your exclusive access. 100% web-based programs so your information is available 24/ 7 anywhere you have internet access.


What Is Mystery Shopping?

Mystery Shopping /Secret Shoppers is a tool used by businesses and market research companies to measure quality of customer service or gather specific information about product merchandising, suggestive selling and services.

Mystery shoppers posing as normal customers perform specific tasks-such as dining in a restaurant, shopping in a reatil store, purchasing a product, asking questions and then provide detailed reports or feedback about their experiences. The most common venues where mystery shopping is used are retail stores, movie theaters, restaurants, fast food chains, banks, gas stations, car dealerships, grocery stores, franchise compliance audits, apartments and health clubs, as well as health care facilities. Mystery shopping is increasingly used to provide feedback on customer services.

Satisfaction Services, Inc. ® The Mystery Shopping Company



Service is our passion,
Satisfaction Services, Inc. ®

We look forward to talking with you, Please Contact Us

954-564-6570 /800-564-6574



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How much am I reimbursed?

Different visits pay different amounts. We will tell you what any particular visit pays before you are scheduled to go.

When am I reimbursed?
The end of the month for the prior month's visit. Example: for a visit done any time in January, your reimbursement check would be processed the end of February.

Can I tell any friends or relatives about this?
Yes. Please do. We are constantly seeking new evaluators in all areas of the country.

How soon will I be scheduled a shop?
You will be scheduled as shopping opportunities are available in your area.

Am I guaranteed schedules?
No. However, as our demand increases in your area you are more likely to be scheduled for mystery shops.

Getting paid to shop! Is this for real?
Yes. Businesses are willing to pay to determine where their customer service requirements can improve. Satisfaction Services is looking for potential mystery shoppers such as you to complete mystery shops.

Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Services


Service is our passion,
Satisfaction Services, Inc. ®

We look forward to talking with you, Please Contact Us

954-564-6570 /800-564-6574


Mystery shopping companies with secret shoppers in Alabama, Alaska, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Also offer service in Canada.

Satisfaction Services offers Secret Shopper Service and Mystery Shopping Programs Nationwide and International Shopping Services.

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Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and Loyalty Programs - Guest Service Checks Secret Shopper Programs -
IVR - Audit - Compliance -Customer Experience Management Tools

Service is our passion,
Satisfaction Services, Inc. ®

We look forward to talking with you, Please Contact Us

954-564-6570 /800-564-6574


Shop Evaluation Questions Report Custom


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