Mystery Shopping My
What is Mystery Shopping
Mystery Shopping is the practice of using secret shoppers who have been trained to anonymously evaluate customer service, hospitality, company location operations, merchandising, product quality, loss prevention and employee integrity. SSI can also evaluate your competiton along with market research, competitive pricing and customer surveys for guest satisfaction. Satisfaction Services ® Mystery Shopping
Satisfaction Services is a leading provider of quality and service
evaluation programs, a concept of mystery shopping. We have
changed the philosophy of an industry that has focused on people
doing things wrong into a philosophy of rewarding people for doing
things right with mystery shopping.
Our belief is that if you recognize positive behavior, it will
happen with a greater degree of frequency. The negatives are a
natural by product of the process. Our mystery shoppers are your
typical customers and they will evaluate your company from the
customers perspective through mystery shopping.
Our mystery shopping services are structured on your company's
method of operating your business. We customize each clients
evaluation criteria to meet the goals and expectations you have
established for your customer. We then communicate the results back
to you in an accurate, comprehensive and timely manner. One goal of
ours is to be the best mystery shopping company in all ways.
Exceeding your expectations of a mystery shopping company.
Our selection and training of mystery shopping evaluators for your
business is based on over 20 years of successful experience
providing mystery shopping service to many of the most prominent
retail, restaurant, hospitality and service companies worldwide.
satisfaction services - mystery shopping your business
what we do
Assist you in determining your needs in a mystery shopping /
evaluation program. Custom design a format
to evaluate your business.
Evaluations and backup reports are delivered via our website within
24 hours. Your information is password protected for your exclusive
Our reports and mystery shopping technology are enhanced constantly,
we are the evolving mystery shopping company.
One goal of ours is to be the best mystery shopping company in all
ways. We will exceed your expectations of a mystery shopping
do we do
what we do so well as a mystery shopping company
We maintain close relationships with our clients to guide them in
the best utilization of the results. We
select and train mystery shoppers based on your typical customer
profile. We constantly send new shoppers
to your locations for a fresh perspective.
We review each evaluation or mystery shop before you receive it.
We provide aggregate reporting on the results of each
Weekly, monthly and year to date results are compiled by location,
district, region, franchise, all locations and by each question on
We are the constantly evolving mystery shopping company, our back up
reporting and types of reports are unsurpassed.
Why we do what we do that makes us different
than other mystery shopping companies
To identify areas of opportunity to target for training.
top performers so they can be recognized. To save money on
advertising dollars spent to create trial. To increase top line sales
through building customer loyalty. To increase profits and sustain
To provide you with the single most important asset you can have,
understanding the "Quality" of the product and service you are
delivering to your customer.
To give you unparalleled insight into the customer experience .
You can find articles of us in Marketing
News, Grocery Headquarters, Pool & "Spa", Restaurant News, Today's
Restaurant News, TV, Business News, Radio, Nations Restaurant News,
Business Journal, South Florida Business.
Mystery Shopping :: Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopper Services :: Mystery Shopping Jobs
Contact Us About Service
Satisfaction Services Inc. ® 800-564-6574
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Mystery shopping and Secret Shopper provider in Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Secret Shoppers service and mystery shopping jobs nationwide and International Mystery Shopper Service.
Some of the Services we offer as a Mystery Shopping Company:
Secret Shoppers Trained For Your Companies Concept - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards Programs - Guest Service Checks Secret Shopper Programs - IVR -
Satisfaction Services Mystery Shoppers shopping poor customer service trend on TODAY Show NBC
Mystery Shopping Video Link The Today Show