In today's uncertain economy, we are all trying to improve our bottom-line. This should not mean sacrificing your customer service or the Customers Experience. Statistics reveal 8 out of 10 customers who receive poor service will not communicate their experience with the merchant and will never visit that business again! Consumers will return to the businesses in which they felt their patronage was most valued.
Once you have a clear understanding of your customers, you have the key to establishing and maintaining their loyalty. Building customer loyalty using real insights from the customers perspective and marketing strategies can help cultivate stronger relationships with millions of customers. This means your brand stands out and your bottom line benefits.
Customer Loyalty and Guest Satisfaction
Satisfaction Services offers 20 years of experience mystery shopping providing services including - mystery shopping - which can increase your employee productivity, customer loyalty, and increase sales.
For 20 years, Satisfaction Services has been providing major companies, restaurants, multi unit restaurants, retail stores, manufacturers and service industry companies in customer satisfaction evaluation programs, motivating their employees to improve their service performance, resulting in higher sales and increased profits.
By combining your specific objectives, our 20 years of experience gathering customer service data through Mystery Shopping or customer service satisfaction evaluations, and "real-time" online reporting solutions, you will gain a better perspective of your company - your customers' perspective!
Understanding and improving your Customers Experience is imperative to your business' success. By improving your company's overall customer loyalty and your staff productivity and hospitality, you can increase sales and profit margins, you will benefit from the Satisfaction Services offers.
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Small things can add up to a happy, loyal customer...or lost business - Canadian Retail Management - Do you know how much your customers are worth? More importantly, do your store employees and servicemen know? If a family uses your cleaning and maintenance services weekly and spends a $100 per month, they are worth $24,000 to your company over the next 20 years. Losing just 10 customers can mean losing almost a quarter of a million dollars. MORE
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out
of the office, remember that old adage, 'When the cat's away…'
because while your 'mice' might not be playing, they might not be
providing the type of customer service you'd like.
The TODAY Show
Satisfaction Services spotlights poor customer service trend
on Today Show
This morning, mystery shoppers from Satisfaction Services were
featured on a Today Show segment about the decline of customer
service. To investigate claims that service is at an all time low,
the team had taken hidden cameras into leading retail establishments
and later critiqued the film footage of both good and bad service
for Today Show viewers.
Florida Restaurant & Lodging
People dine where they feel good, and
an effective quality and service evaluation program will ensure they
feel good with you
Service with a Smile: The Key to Success
In a recent Zagat Survey, 72 percent of the respondent complaints
were service-related. That is a staggering number, but not entirely
surprising given the current state of customer service.
The bottom line on customer service
A well-run quality evaluation program can be a key reason your
shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do
your checkers and front line employees know? If a family spends $100
per week and shops your chain for the next 20 years, it is worth
$104,000 to your company. Losing just 10 of those customers can mean
losing $1 million.
PMQ Pizza Marketing Quarterly
Mystery Shoppers - Putting the carrot before the stick
With customers buried under Ipods and text messages, the
human touch such as common courtesy and civility just ain’t hip anymore.
When you’re giving pizzas away, two for five bucks, who has time to
smile? Who needs to? Mike Albert, founder of Satisfaction Services, a
leading service evaluator based in Fort Lauderdale, Fla, thinks the lost
art of courtesy should be re-discovered.
shopping puts customer service under microscope
- Money Talks
Have you ever been in the grocery check-out bagging your own stuff
while two or three store clerks stand not too far away talking
loudly about taking their upcoming 10-minute break or when their
shifts end for the day?
QSR Quick Service Restaurant Success
QSR | Quality and Speed for Restaurant Success Sep 6, 2006
Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it
would be nice to be able to read customers’ minds. Secret shoppers,
who are clandestine agents sent to evaluate your business, can
provide that insight.
Marketing Power American Marketing
Programs Aid Campaigns
Why would a marketing
publication, namely Marketing News, devote a special section
entirely to customer satisfaction? A better question might be, why
spend thousands or millions of dollars in creating a product or
concept and then spend thousands or millions of dollars in
advertising to drive people to the product or service, if you don’t
know what you are doing to the customer when they finally do come
into your business? MORE
and Decorating Retailer
No one tops you when it comes to customer service, correct? Yours is the
best in town. Or is it? Maybe you haven’t paid much attention to your
customer service lately. Maybe you’ve hired an employee or two who could
be doing better on the sales floor. Or, maybe you just assume a customer
isn’t receiving great service at the big box store around the corner, so
you’re sure she is coming to your store for the topnotch service. Plus,
your contractor sales seem to be doing well—they may or may not be
increasing but you think they’re about the same as the previous years. MORE
Learn how boutique owners are using customer service to distinguish
themselves from the competition.
big-box retailers expand into every town across America with their
low-low prices and comfortably predictable store environments, and a
record number of etailers make shopping simple for consumers in even
the most remote locales, independent children’s wear boutiques must
find innovative ways to stand out. Rather than embrace BOGO
blow-outs and marketing blitzes, savvy shop owners are simply
focusing on old fashioned customer service. Establishing their
businesses as not only places to make money, but as extensions of
their own homes, they’ve discovered that no amount of free shipping
can beat a sincere smile. MORE
Satisfaction Services is a leading provider of quality and service
evaluation programs, a mystery shopping concept. Mike Albert founded
Satisfaction Services Inc. in 1989. With many years of experience in
restaurant and service businesses, Albert had used mystery shopping
services with varying levels of disappointment. MORE
Customer Satisfaction Surveys - Improve your Customer Service by evaluating your customer satisfaction with surveys and evaluations on the customers experience from the customers' perspective.
Customer satisfaction feedback is necessary to understand how satisfied your guests are with their experience.
We all know customer satisfaction is essential to the survival of our businesses. The best way to find out whether your customers are satisfied is to ask them. Satisfaction Services offers a variety of customer satisfaction services, secret shopping programs, customer surveys by telephone or guest checks, inbound call center and outbound telephone call surveys and customer satisfaction surveys, polls and market research.
There are several steps and opportunities to Improving Customer Service in every business- Satisfaction Services is a leader in understanding and evaluating Customer Service and Customer Satifaction for success in your business.
Mystery Shopping :: 20 years Success Providing Customer Satisfaction Surveys & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Feedback From Te Customer's Perspective
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