Why use mystery shoppers?
All types of companies employ mystery shoppers to report on levels of
service and customer satisfaction. In doing so they are able to ensure
that their staff are properly trained, product quality is consistent,
and that the company image is being portrayed in the desired manner.
Mystery shoppers are also used by companies that franchise and that rely
on distributors or resellers to supply their products to the public. To
be sure that the distributors are representing the products faithfully
and are fully trained.
What do mystery shoppers do?
Our service evaluators will approach your company in the same manner as
any other business client or prospect would, and comment upon service
levels and satisfaction.
What questions will they ask?
Our shoppers can be used to evaluate a wide variety of products and
services such as the sales team's speed in delivering brochures, judging
the level of technical support offered, seeing how easy (or difficult)
to obtain services, obtaining selected contact names and direct line
numbers, and just generally observing overall staff friendliness and
helpfulness, facility cleanliness and ambiance.
We will help and advise as to the exact questions you should ask.
How much am I reimbursed?
Different visits pay different amounts. We will tell you what any
particular visit pays before you are scheduled to go.
When am I reimbursed?
The 25th. of the month for the prior month's visit. Example: for a visit
done on January 15th., reimbursement would be February 25th.
Can I tell any friends or relatives about
Yes. Please do. We are constantly seeking new evaluators in all areas of
How soon will I be scheduled a shop?
You will be scheduled as shopping opportunities are available in your
Am I guaranteed schedules?
No. However, as our demand increases in your area you are more likely to
be scheduled for mystery shops.
Getting paid to shop! Is this for real?
Yes. Businesses are willing to pay to determine where their customer
service requirements can improve. Satisfaction Services is looking for
potential mystery shoppers such as you to complete mystery shops.
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