Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Satisfaction Services, Inc. _
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Take the Mystery out of your Customer Evaluation program we have 20 years experience secretly shopping companies of all types. Understand and manage your customers experience to build customer retention and guest loyalty.

"Our mystery shoppers are your typical customers and they will evaluate your company from the customers perspective".

Mystery Shoppers Service, Satisfaction Services has been providing mystery shoppers, customer service evaluations and mystery shopping programs to improve customer service and guest loyatly for 20 years.

We provide mystery shopper services, quality and service evaluation programs to some of the top retail, restaurant and hospitality companies worldwide.

Our mystery shopper programs:

  • Increase the quality of your consumers' experience

  • Build loyalty with your customer : Customer retention

  • Reward staff and management : Customer management tools

  • Increase sales and profits

We believe we constantly deliver the most objective, comprehensive and timely mystery shopper evaluations, guest surveys and reporting available.

The commitment we have to finding and training "mystery shoppers" for your concept is unsurpassed and is obvious in the end product you receive. We also provide you with aggregate monthly, quarterly and year to date reports that give you the ability to identify the steps of service by location as well as the areas where you may have opportunities.

The more frequent the mystery shopper visits, the higher degree of focus on the program and scores are kept high and consistent. All of our clients use our program to reward staff and management, along with traditional profit and loss reward systems. This keeps the focus on the quality side of the business as well as the profit side. We both know satisfied customers create frequency and motivate others to visit, saving you marketing dollars on creating trial.

We assign mystery shoppers based on our clients' profile and have an extensive database of mystery shoppers nationwide. We will customize your evaluation and training material based on your criteria. Our mystery shopping programs are completely tailored for your business.

Each mystery shopping assignment is tailored to the clients needs and every mystery shopping program is custom designed for your concept or type of business.

Mystery shops / evaluations are available to you within twenty four hours. We take great pride in the fact that we strive to provide the highest quality quality and service evaluations' or "mystery shopping" available.

Today Show Satisfaction Services spotlights poor customer service trend on TODAY Show
This morning, "mystery shoppers" from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers. MORE

Restaurant News Mystery Shoppers Nations Restaurant News
Wingstop franchisee: Secret to mystery shopper success is good service for all - Treat every customer like a mystery shopper and you won't worry about poor ratings on anonymous customer service surveys, said Diwan, franchise owner of a Wingstop fast-casual restaurant in Mentor on the Lake, Ohio. MORE

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Mystery Shoppers for Restaurants - Retail Shoppers - Malls - Banks- Manufacturers- CEA - Electronics Retailers ...Providing "Mystery Shoppers" World wide- Mystery Shopper Progams with Mystery Shoppers Nationwide. Customer Experience and Quality and Service Assesments


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