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A Hotels Guest Service is a Key Element in Creating Guest Loyalty
Improving Customer Service and Guest
Relations in the Hospitality Industry
Truly great guest relations is a key to success in hotels and any business.
Monitor and measure your guest relations with our mystery shopping
services.
Mike Albert, co-founder of satisfaction services inc, was recently
quoted saying "Great service is only great service when it has been
ordered , bought and consumed. Loyal guests are built from great
guest service. Learn from your guests perspective, your guests
perception of your services as they are delivered and monitored
through mystery shopping.
Most services are generally delivered by people to other people and
companies must strive to deliver top quality services to all of
their guests all the time.
A guests opinion of your company is always based on their experience
of the product and service they receive. After all this is guest
relations.
This means that all members of your staff work in your guest
relations department. Guest service should be the number one
priority of all your staff, from staff who answer the phone, to
staff who deal with your guest in any way in their job or service.
Statistics show that for every guest complaint received by a company
there are another ten dissatisfied guests who simply moan to friends
and use a rival company next time.
Mystery Shopping is a direct and reliable method of assessing your
guest relations and guest satisfaction. No other method can replace
simple, effective feedback from an anonymous guest, more commonly
known as a Mystery Shopper or mystery guest. A guest visits your
business anonymously posing as a typicfal guest. They then complete
a detailed critique of their visit, giving you a complete evaluation
of the guest service and experience. Different guests or mystery
shoppers make scheduled visits scheduled on your needs and criteria.
Each guest relations program is tailored to the clients needs.
Satisfaction Services Inc are specialists in "Guest Relations"
Programs / Mystery Shopping Services and are market leaders in our
field. Our guest service evaluation reports will give you
unparalleled insight into your guests experience and satisfaction.
We examine professionalism, sales techniques, closing skills,
property, response to requests, any and asll services provided and a
whole range of other skills.
Detailed feedback about problems with guest service or guest
relations is vital if you want to retain and expand your loyal
customer base and market share.
Please visit Guest Relations Services DEMO
for more information about how to work with Satisfaction
Services, inc.and make our mystery
shopping services work for you.
hotel mystery shopping
Some hotel services we evaluate are guest services, front desk staff, hotel restaurants, hotel bars, gift shops, reservations, hotel visits, room service, hotel maintenance, hotel boutiques, hotel staffing, spa services, salons, pool bars, cafes, guest comments, guest services, guest surveys concierge services, catering services and event planning , valet and bellman services, convention planning.
We customize each clients mystery shopping evaluation criteria to meet the goals and expectations you have established for your customer. We then communicate the results back to you in an accurate, comprehensive and timely manner.
One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of any mystery shopping company.
Evaluations and backup reports are delivered via our website typically within 24 hours.
Your information is password protected for your exclusive access. 100% web-based programs so your information is available 24/ 7 anywhere you have internet access.
Contact Satisfaction Services about Mystery Shopping Services for your Hotels, Resort, Spa Services and
Hotel restaurants and bars. 1-800-564- 6574
Florida Restaurant & Lodging Assoc
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success
In a recent "Zagat Survey", 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. MORE
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A Hotels Guest Service is a Key Element in Creating Guest Loyalty - We Evaluate all Hotel Services from Reservations to Check Out - Throughout your hotel - Restaurants, Bars, Room Service, Spa Services .
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