Restaurant Mystery Shopping

Restaurant mystery shopping by Florida based Company Satisfaction Services.

Great customer service is key to success in restaurant profitability and is the way to measure the customer experience and guest satisfaction in your restaurant.

Our selection and training of evaluators for your restaurant (s) is based on over 15 years of successful experience providing "mystery shopping" service to many of the most prominent "restaurant, hospitality and service companies worldwide".

Our mystery shopping programs are custom tailored for your restaurant concept or concepts, providing mystery shoppers for all types of restaurants and restaurant services, limited service, qsr, coffee shops, full service, fine dining, take-out and delivery restaurants.

One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of a mystery shopping company.

However you refer to us:

Restaurant Shoppers, restaurant shopping services, mystery diners, secret shoppers, shopping restaurants, restaurant shoppers, restaurant bar spotters...we are a vendor of one of the most important services in your restaurant and that is understanding your customers.

Our restaurant mystery shopping programs are unparalleled in the restaurant / bar and hospitality industry!

Florida Restaurant Lodging Assoc
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success
In a recent "Zagat Survey", 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. Florida Restaurant and Lodging

Grocery headquarters
FOOD FORUM The bottom line on service
A well-run quality evaluation program can be a key reason your shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do your checkers and front line employees know? If a family spends $100 per week and shops your chain for the next 20 years, it is worth $104,000 to your company. Losing just 10 of those customers can mean losing $1 million. MORE

PMQ's Pizza Magazine
Mystery Shoppers - Putting the carrot before the stick
With customers buried under Ipods and text messages, the human touch such as common courtesy and civility just ain’t hip anymore. When you’re giving pizzas away, two for five bucks, who has time to smile? Who needs to? Mike Albert, founder of Satisfaction Services, a leading service evaluator based in Fort Lauderdale, Fla, thinks the lost art of courtesy should be re-discovered. MORE 

Site Map - News - "Customer Service" and "Mystery Shopping" Mystery shopping Jobs Part time

Mystery Shopping :: 20 years Success Mystery Shopping & Quality Service Evaluations :: Guest Services :: Customer Experience : Secret Shopping Services :: Mystery Shoppers Jobs & Services

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Mystery Shoppers for restaurants, bars, hotels, spas, resorts, also called Secret Shoppers and Mystery Dinrs. Our Customer Service Evaluators are Experienced Restaurant Shoppers.

"The Customer Experience" - Mike Albert of Fort Lauderdale, Florida is an authority on customer service and is a featured keynote speaker at conventions and annual management conferences for all types of industries. Mike speaks to groups and has been featured on the Today Show, Money Talks and CNN. As founder of Satisfaction Services Inc. the leader in Quality & Service Evaluation Programs or Mystery Shopping Services, Mike has over 20 years of experience improving customer service and creating "The Customer Experience. He has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Mystery Shoppers.