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Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Mystery Shopping Secret Shoppers by Satisfaction Services, Inc. _
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Mystery Shopping Video - The Today Show - NBC News

Mystery Shoppers on NBC 's The TODAY Show - Video Segment

Satisfaction Services Inc. Shoppers Evaluate Customer Service


Truly great customer service is the key to success in any business. Mystery shoppers are the way to measure the customer experience and guest satisfaction with mystery shopping programs.

Satisfaction Services founder, Mike Albert, was quoted recently stating:

"Great service is only a great service when it has been ordered , bought and consumed. Loyal customers are built from great service.

Most services are generally delivered by people to other people and companies must strive to deliver top quality services to all of the customers all the time.

A customer's opinion of your company is always based on their experience of the product and service they receive. Our custom tailored mystery shopping programs provide actionable data for informed decision making.

Measuring and monitoring service gives your staff confidence in delivering your concept to your specifications. Customer service should be the number one priority of all your staff, from staff who answer the phone, to those who deal with suppliers. Statistics show that for every complaint received by a company there are another ten dissatisfied customers who simply moan to friends and use a rival company next time. Mystery shoppers give you an opportunity to correct mistakes before word of mouth negatively impacts your business"

Using SSI’s mystery shoppers is a direct and reliable method of assessing customer experience and satisfaction. No other method can replace simple, effective feedback from an anonymous mystery shopper. By visiting your business anonymously, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation of the customers service and experience. Different mystery shoppers make several visits over a period of weeks or months depending upon what type of service you are evaluating.

Each mystery shoppers program is tailored to the clients needs.

Satisfaction Services Inc are specialists in mystery shopper programs and are market leaders in our field. Our restaurant shopper results will give you unparalleled insight into customer experience and satisfaction. Our shoppers examine professionalism, sales techniques, closing skills, customer follow up and a whole range of other skills.

Detailed feedback about problems with customer service and positive aspects as well is vital if you want to retain and expand your loyal customer base and market share. Use our mystery shoppers evaluations and "Top of the industry" back up criteria reports and gain the advantage over your competitors with a "user friendly" and reliable mystery shoppers program and learn what a trustworthy "mystery shoppers" program is all about!

Please visit our client demo on our mystery shopping services to see an example of what your mystery shoppers program will look like.

Mike Albert, founder of Satisfaction Services, Inc. is a Guest Speaker, Motivational Speaker on the "Customer Experience" and improving customer service at Industry Conventions and National Corporate Conferences. Please contact Satisfaction Services at 800-564-6574, to speak with Michael Albert about speaking engagements with your company.

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Satisfaction Services : providing a new level of mystery shoppers reports with "actionable" data to insure good decision making... to improve customer service and guest satisfaction with the customers perspective through mystery shoppers... bottom line increase customer loyalty and profits.

"Our mystery shoppers are your typical customers and they will evaluate your company from the customers perspective".


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Please Contact us, we look forward to talking with 800-564-6574


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