Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Secret Shop Customer Service _
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Customer Experience Management and Improving Customer Relationships

"The Customer Experience" - Mike Albert speaks on Customer Experience Management, The Value of the Customer Relationship and Guest Loyalty - Satisfaction Services Inc. - Founder

We all know what our customer experiences and their satisfaction is essential to success in todays economy. How do we find out about our customers experience and whether our customers are satisfied? The best way to find out whether your customers are satisfied is to ask them.

Customer Experience Measurement and Management

Mystery Shopping and Guest Survey Programs

By using a mystery shopping program you will be provided with a tactical look into your store operations and compliance. You will be able to utilize the data to improve your performance which will result in a more consistent, high-quality experience for all of your guests.

Mystery Shopping and Guest Surveys are two very unique research data streams that serve different purposes. Mystery shopping is intended to measure restaurant /store-level performance to operational standards. When operational standards are aligned with the needs and desires of the restaurant’s guests, guest surveying provides validation that the tactical actions performed each day by the restaurants are creating loyal customers and return guests. When these data streams are separate and not acted on in conjunction, only part of the story is revealed. The integration of these data sets allows an organization to truly leverage the insights available from these customer experience management programs.

Executing mystery shop programs is critical to validate and measure operational procedures to ensure a consistent guest experience.

Customer Experience Management and Improving Customer Relationships

Mike Albert is a featured keynote speaker at conventions and annual management conferences for all types of industries. Mike speaks to groups and has been featured on the Today Show, Money Talks and CNN. As founder of Satisfaction Services Inc. the leader in Quality & Service Evaluation Programs or Mystery Shopping Services, Mike has over 20 years of experience improving customer service and creating "The Customer Experience". He has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Mystery Shoppers.

FRLA Restaurant Lodging Assoc  Florida Florida Restaurant & Lodging Association

People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you

Service with a Smile: The Key to Success

In a recent "Zagat" Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service.

Measuring and monitoring performance and the delivery of service is not a new concept. Doing it right and consistently can mean a much bigger bottom line.

Mike Albert is the founder and CEO of Satisfaction Services, Inc., a leading provider of quality and service evaluation programs and an FRLA member

News Articles - Steps to Stellar Service
QSR Restaurant Success QSR
Quality and Speed for Restaurant Success

Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight. Satisfaction Services in QSR -More About Restaurant Success


Magazine Articles, News, Restaurant, Retail, Marketing, Industry publications, Electronics Industry CEA, Para, TODAY Show segment on customer service and articles on the Steps of Service and Guest Loyalty and Staff Rewards,Restaurant News, Satisfaction Services, News

"QSR" Quality and Speed for Restaurant Success -Magazine - Article - About Mystery Shopping, About Secret Shoppers - Mystery Diners in Restaurants - also featured in "Nations Restaurant News", PMQ, Pizza Magazine and "Hotslice". FRLA - Restaurant News.


Member of The Florida Restaurant & Lodging Association - FLRA - Convention Speaker Texas Restaurant Show, Southwest Food Expo, CEA, Para, -Florida Restaurant Show -Speaker- "Mike Albert" Keynote speaker Customer service and the Guest Experience - Founder of Satisfaction Service Inc.



Florida Restaurant lodging assoc

Customer Experience feedback

Mke Albert Speaker Customer Service

Mike Albert - Founder of Satisfaction Services, Inc. and is a guest speaker on Hospitality, The Customer Experience and Customer Service

Satisfaction Services, Inc.®

Some of the Services we offer as a Mystery Shopping Company:
Secret Shoppers - Customer Satisfaction Evaluations - Telephone Surveys - Web Survey - Guest Surveys - Exit Surveys - Market Research - Competitor Pricing Competitive Analysis - Comment Cards Programs - Guest Service Checks - POS Receipt Customer Feedback - Secret Shopper Programs - IVR - Call Center
and Customer Feedback - Guest Service Checks Secret Shopper Programs

Service is our passion,
Satisfaction Services, Inc. ®

We look forward to talking with you, Please Contact Us


Corporate Headquarters - Tennessee

P.O. Box 70
Tennessee 37738

United States of America


Leading companies recognize the link between creating memorable customer experiences and driving loyalty, customer retention and future sales. No company can afford to have a gap between the promise of quality and its actual delivery. That's exactly why leading corporations and companies look to Satisfaction Services Inc, the nation's premiere mystery shopping and customer experience measurement company.


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Satisfaction Services Shopper Customer Experience

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