Secret Shopping Video Segment on The Today Show - NBC

Satisfaction Services inc. Secret Shoppers on NBC 's "TODAY" Show - Video Segment

Truly great customer service is the key to success in any business. Secret shopping is a way to measure the customer experience and guest satisfaction with mystery shopping programs.

Satisfaction Services Inc. is constantly seeking mystery shoppers or service evaluators to perform our "mystery shopping jobs" and service audits.

How do I become a mystery shopper?

Satisfaction Services Is accepting qualified individuals to become mystery shoppers. It is work, however it can be fun and rewarding.  Mystery shopping is a part time job done by assignments also called Mystery SHops.

Our mystery shoppers must be dependable, accurate, thorough and reports must be submitted correctly within 12 hours after your mystery shopping assignment or mystery shop. You can sign up to join our shoppers to be elgible for Satisfaction Services Mystery shopping jobs.

Satisfaction Services founder, Mike Albert, was quoted recently stating:

Most services are generally delivered by people to other people and companies must strive to deliver top quality services to all of the customers all the time.

A customer's opinion of your company is always based on their experience of the product and service they receive. Our custom tailored mystery shopping programs provide actionable data for informed decision making.

Measuring and monitoring service gives your staff confidence in delivering your concept to your specifications. Customer service should be the number one priority of all your staff, from staff who answer the phone, to those who deal with suppliers. Statistics show that for every complaint received by a company there are another ten dissatisfied customers who simply moan to friends and use a rival company next time. Mystery shoppers give you an opportunity to correct mistakes before word of mouth negatively impacts your business"

Using SSI’s mystery shoppers is a direct and reliable method of assessing customer experience and satisfaction. No other method can replace simple, effective feedback from an anonymous mystery shopper. By visiting your business anonymously, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation of the customers service and experience. Different mystery shoppers make several visits over a period of weeks or months depending upon what type of service you are evaluating.

Each mystery shoppers program is tailored to the clients needs.

Satisfaction Services Inc are specialists in mystery shopper programs and are market leaders in our field. Our restaurant shopper results will give you unparalleled insight into customer experience and satisfaction. Our shoppers examine professionalism, sales techniques, closing skills, customer follow up and a whole range of other skills.

Detailed feedback about problems with customer service and positive aspects as well is vital if you want to retain and expand your loyal customer base and market share. Use our mystery shoppers evaluations and "Top of the industry" back up criteria reports and gain the advantage over your competitors with a "user friendly" and reliable mystery shoppers program and learn what a trustworthy "mystery shoppers" program is all about!

Please visit our mystery shoppers client demo to see what your mystery shoppers program will look like.

Satisfaction Services, inc. Mike Albert is Guest Speaker - Motivational Speaker on the "Customer Experience" and improving customer service at Industry Conventions and National Corporate Confrences. Please contact Satisfaction Services 1-800-564-6574 - to speak with Michael Albert about speaking engagements with your company.

Satisfaction Services : providing a new level of mystery shoppers reports with "actionable" data to insure good decision making... to improve customer service and guest satisfaction with the customers perspective through mystery shoppers... bottom line increase customer loyalty and profits.

"Our mystery shoppers are your typical customers and they will evaluate your company from the customers perspective".

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