|
|
Secret Shoppers - Florida Mystery Shopping Company
Satisfaction Services is a Leader in the Secret Shopping Industry
Providing Secret Shoppers and customer satisfaction surveys and service evaluations to leading Florida Companies since 1988. Satisfaction Services Headquarters are in Ft. Lauderdale, Florida.
We provide mystery shopping services, quality and service evaluation programs to some of the top restaurant, retail, auto, beauty salons and spas, financial institutions, municipalities, restaurants, hotels, hospitality and tourism companies in Florida and around the world.
Secret Shoppers are a neccessity to improve your companies customer service and customer relationships.
Truly great customer service is the key to success in any business.
Using secret shoppers is a way to measure customer satisfaction with direct customer feedback from the cutomers perspective
Build your business with loyal customers in your business with a secret shopper program that is custom tailored for your company.
Comment cards are often misleading and are often filled out without regard to your real concerns but as a way to win items and get disccounts. Our Secret Shopper programs will give you real feedback from your customers perspective.
SSI's founder, Mike Albert, was quoted recently stating:
"Great service is only a great service when it has been ordered
bought and consumed. Loyal customers are built from great service.
Most services are generally delivered by people to other people and
companies must strive to deliver top quality services to all of the
customers all the time.
A customer's opinion of your company is always based on their
experience of the product and service they receive. Our custom
tailored secret shopping services programs provide actionable data
for informed decision making.
Measuring and monitoring service gives your staff confidence in
delivering your concept to your specifications. Customer service
should be the number one priority of all your staff, from staff who
answer the phone, to those who deal with suppliers. Secret shoppers
monitor service delivered throughout your company. Statistics show
that for every complaint received by a company there are another ten
dissatisfied customers who simply moan to friends and use a rival
company next time. Secret shopper services gives you an opportunity
to correct mistakes before word of mouth negatively impacts your
business."
Secret shoppers & our
secret shopping services are a direct and reliable method of
assessing customer experience and satisfaction. No other method can
replace simple, effective feedback from anonymous secret shoppers,
more commonly known as a mystery shoppers. By visiting your business
anonymously, posing as a member of the public, they complete a
detailed critique of their visit, giving you a complete evaluation
of the customers service and experience. Different secret shoppers
make several visits over a period of weeks or months depending upon
what type of service you are evaluating.
Each secret shoppers program is custom tailored to the clients
needs.
Satisfaction Services Inc are specialists in secret shoppers &
secret shopping services and are market leaders in our field.
Our
secret shoppers results will give you unparalleled insight into
customer experience and satisfaction. Our evaluators examine
professionalism, sales techniques, closing skills, customer follow
up and a whole range of other skills.
Detailed feedback about problems with customer service and positive
aspects as well is vital if you want to retain and expand your loyal
customer base and market share. Use our Secret shopping service
evaluations and "Top of the industry" back up criteria reports and
gain the advantage over your competitors with a "user friendly" and
reliable secret shopping program and learn what a
trustworthy "secret shoppers" program is all about!
Please visit our Secret Shoppers client demo
to see an example of what your Evaluation / Secret Shopping program will look like.
Secret shoppers are your "insight" to the "Customers Perspective" and Guest "Feedback".
Secret Shopping your Companies Customer Service- Secret Shopping Your Business
Some of the Services we offer as a leading Secret Shopping Company: Secret Shoppers - Mystery Diners - Call Center - IVR - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards - Customer Satisfaction Programs - Market Research - Competitor Web Survey - Guest Service Checks - Secret Shopper Programs
Secret Shoppers
Mystery Shopping
Guest Relations
Guest Services
Integrity Shops
Secret Shopping Hotels
Mystery Shopping All Types of Businesses/Customer Service/State
Florida Restaurant Secret Shoppers/ Hotels & Resorts
Loss Prevention - Mystery Shopping & Service Evaluation
Satisfaction Services - Shopper Programs Since 1988
Spa Service Evaluations
Secret Shoppers
Customer Satisfaction Surveys - Service Evaluations
IVR- Satisfaction Services brings IVR (Voice Response) to our other Customer Satisfaction Programs
Florida Restaurant Lodging Association
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you
Service with a Smile: The Key to Success
In a recent "Zagat Survey", 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. More About Secret Shoppers
Some of the types of service & companies we provide service to :
Restaurants
Bars
Compliance Guidelines
Retail Businesses
Parks - Attractions
Entertainment Venues
Hotels and Resorts - Lodging Industry Hotel Restaurants - Bars, Reservations, Spa Service
Hospitality Industry
Liquor Controls
Tobacco - Alcohol
Age Compliance
Loss Prevention
Retail Stores
Optical
Medical
Banking
Financial Institutions
Automotive Sales and Service
Car Wash - Oil Change
Mortorcycle
Convenience Stores
Property Management
Condominium Sales
Manufacturers
Service Providers
Franchise Compliance
Spa Service
Day Spa
Tobacco Compliance
You can find articles of us in Marketing News, Grocery Headquarters, Pool & "Spa", Restaurant News, Today's Restaurant News, TV, The Today Show, Business News, Radio, Nations Restaurant News, Business Journal, Money Talks, South Florida Business. The Best Mystery Shopping in Quality and Service
Contact Us 1-800-564-6574 We look forward to talking with you.
Site Map - News - Mystery Shopping - Customer Experience Management - Customer Service - Shopping Jobs - Secret Shoppers for Your Company
.
Secret Shoppers / Customer Satisfaction Service Evaluations in all areas of Florida, including : We serve all of the counties of Florida: Including Broward, Dade, Palm Beach, Monroe, Orange , Marion, Lake, Seminole, Volusia, Brevard, Indian River, St Lucie, Citrus, Hillsborough, Manatee, Pinellas, Sarasota, Leon, Columbia, Duvall, St Johns, Flagler, Martin, Monroe, Lee, Collier, Charlotte, Dade, Glades, Hendry, Highlands, Okeechobee, Palm Beach, and St. Lucie, Miami Beach, South Beach, Ocean Drive, The Florida Keys, Boca Raton, and the Space Coast, Daytona, Delray Beach, Disney and Orlando , Fort Walton , Gainesville, University of Florida, Jacksonville , Lake City, Naples, Palm Beaches, Pensacola, Plantation, North Palm Beach, South Beach, Gold Coast, Sanibel and Captiva Island, Sarasota, Tampa , Tallahassee, Treasure Coast, Fort Pierce, Port St. Lucie, Stuart, Vero Beach.
Altamonte Springs, Florida Aventura, Florida
Boca Raton, Florida 33428
Bradenton, Florida Brandon, Florida Celebration, Florida Clearwater, Florida Cocoa, Florida Coconut Creek, Florida Coral Gables, Florida Downtown Disney
Daytona Beach, Florida 32198
Delray Beach, Florida
Disney World, Universal Studios, Downtown Disney, Pleasure, Island, Planet Hollywood, Sea World, Restaurants,Shopping, Hotels,CustomerService
Fort Lauderdale, Florida 33304
Fort Myers, Florida 33911
Ft Lauderdale, Florida 33305
Ft. Myers, Florida Gainesville, Florida Hollywood, Florida Heathrow, Florida Indian Harbor, Florida Inverness , Florida
Jacksonville, Florida 32240
Jensen Beach, Florida Jupiter, Florida Kendall, Florida Key West, Florida Kissimmee, Florida Lake Buena Vista, Florida Lake Mary, Florida Lake Worth, Florida Lakeland, Florida Lauderdale By the Sea, Florida Melbourne, Florida Miami, Florida Miami Beach, Florida N. Miami, Florida Naples, Florida North Miami, Florida
North Palm Beach, Florida 33410
Ocala, Florida Orange City, Florida Orange Park, Florida
Orlando, Florida Orlando Info Restaurants Hotels Bars Parks 32860
Palm Beach, Florida 33409
Palm Beach Gardens, Florida 33408
Panama City, Florida Pompano beach, Florida Ponte Vedra, Florida Ponte Vedra Beach, Florida Port Charlotte, Florida Port Orange, Florida Port St Lucie, Florida Saint Petersburg, Florida
Sarasota, Florida 34230 South Beach, Florida South Miami, Florida St Augustine, Florida St. Petersburg, Florida Stuart, Florida Tallahassee, Florida
Tampa, Florida 33630
Venice, Florida Vero beach, Florida West Palm, Florida
West Palm Beach, Florida 33401
Weston, Florida Winter Park, Florida |
Site Map News Articles/Press Mystery Shopping
Customer Experience Management Customer Satisfaction
Customer Service Secret Shoppers for Your Company
Press Release, News, Articles about Secret Shoppers Customer Service and Mystery Shopping Articles "QSR" Quality and Speed for Restaurant Success -Magazine - Article - About Mystery Shopping, About Secret Shoppers - Mystery Diners in Restaurants - also featured in "Nations Restaurant News", PMQ, Pizza Magazine and "Hotslice". FRLA - Restaurant News.
_______________________
Secret Shopper Jobs - Satisfaction Services Inc. is constantly seeking secret shoppers or service evaluators to perform our "mystery shopping jobs" and service audits.
How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding. Secret shopping is a part time job done by assignments.
What is secret shopping?
Businesses hire secret shopping companies to conduct research at the client's business. Most often, this research takes the form of secret shoppers posing as customers of the client's business and engaging in typical customer activities. The secret shopper reports on the experience as directed by the client. The secret shopping company then gathers the data and supplies it to the client. The client uses the information for internal purposes; usually to improve customer service, check on integrity and build better customer relations to improve sales and profits.
What is a secret shopper?
A secret shopper is an independent contractor who seeks and accepts secret shopping job assignments from secret shopping companies. Once an ssignment is accepted, the secret shopper will evaluate an establishment as a typical customer, following a set of guidelines provided by the secret shopping company. After the evaluation, the shopper compiles a report and submits it.
What is the most important thing to know about being a secret shopper?
If you become a secret shopper you will have many responsibilities. You will have to be organized, motivated, observant, dependable and an excellent writer.
To be an excellent secret shopper you must make a commitment to follow the shopping scenarios, read the training and understand each shopping evaluation job assignment before you do the secret shop. Secret shopping is work it is a real important part time job Satisfaction Services and other secret shopping companies will depend on you to be observant, detailed, timely and dependable. .
Site Map - News - Mystery Shopping - Customer Experience Management - Customer Service - Shopping Jobs - Secret Shoppers for Your Company
Secret Shoppers and Mystery Shopping Company Services in State of Florida and Alabama, Arizona, Arkansas, California, Colorado. Connecticut. Delaware, Florida, Orlando, Altamonte, Tampa St. Petersburg, Sarasota, Fort Myers, Sanibel, Naples, Marco Island, Gainesville, Lake City, Winter Park, Key West, Islamorada, The Florida Keys, South Beach, Ocean Drive, Miami, Coral Springs, Plantation, Fort Lauderdale, Palm Beach, West Palm Beach, Boca Raton, Jacksonville, Vero, Melburne, Daytona, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hamsphire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, District of Columbia, West Virginia, Wisconsin, Wyoming. Secret Shoppers Service and Mystery Shopping Programs and Jobs Nationwide, Coast to Coast and International Shopping Service.
SECRET SHOPPERS : Shopping State of Florida, service list - Customer Satifaction Surveys and Evaluations - Customer Feedback - Restaurant - Bars - Hotels - Chain Stores - Retail - Hotel -Spas - Day Spa - Destination Spa - Automotice - Car Services - QSR - Malls - Banks - Financial Institutions - Franchise - Compliance - Entertainment Venues - Theme Park - Resorts - Nationwide & Worldwide Secret Shopping Service - Trained Secret Shoppers - Orlando - Orange County - Jacksonville - Sarasota - Naples - Tampa - West Palm Beach - Boca - Dade County - Miami - Fort Lauderdale - Broward County - Key West- The Florida Keys - South Beach - Florida Restaurant & Lodging Association - Hospitality - Tourism - Convention Speaker - Mike Albert
Florida Restaurant Association |
|
"Loyal customers are built from great customer service. Learn from your customers perspective, your guests perception of your services delivered through our secret shopper services."
We Look Forward To talking with you - PLEASE Contact Us 1-800-564-6574 or 954-564-6570
Email
Corporate Headquarters - Florida
Mickie Albert Caracatsanis, Managing Partner
P.O. Box 11045
Fort Lauderdale,
Florida 33339
United States of America
Phone: 954-564-6570 / 800-564-6574
Secret Shoppers visit your business secretly, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation of the customers service and experience. Different secret shoppers make several visits over a period of weeks or months depending upon what type of service you are evaluating.
Each secret shoppers program is custom tailored to the clients needs.
Contact Us 1-800-564-6574 We look forward to talking with you.
Satisfaction Services Inc. ® Secret Shoppers
PO Box 11045 Ft Lauderdale, Florida 33339
Some of the Services we offer as a leading Mystery Shopping Company:
Mystery Diners -IVR - Instant Voice Response - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks - Secret Shopper Programs
With Our Mystery Shopping Programs and Service Evaluations you Have 24/7 Access to Your Evaluations and Back Up Reports From Anywhere you Have Access To The Internet.
Mike Albert, one of the founders of our company has been in the restaurant and hospitality industry for over 30 years as a former restaurant owner and a multi-unit operator. He is also a motivational speaker on Customer Service and Hospitality.
He speaks at corporate meetings, to groups and at conventions for all types of industries, such as Consumer Electronics Shows, CEA, Para, Retailer, Marketing and Restaurant Shows and Expos - Mike Albert Email
__________________
How do I become a secret shopper? Satisfaction Services Is accepting qualified individuals to become secret shoppers. It is work, however it can be fun and rewarding. Secret shopping is a part time job done by assignments.
More about Being a Secret Shopper Here
|
|
|