Secret Shopping companies for over 20 years, Satisfaction Services is a leader in the secret shopping and customer service industy.
Truly great customer service is the key to success in any business.
Secret shoppers and secret shopper services is the way to measure
the customer experience and guest satisfaction.
SSI's founder, Mike Albert, was quoted recently stating:
"Great service is only a great service when it has been ordered
bought and consumed. Loyal customers are built from great service.
Most services are generally delivered by people to other people and
companies must strive to deliver top quality services to all of the
customers all the time.
A customer's opinion of your company is always based on their
experience of the product and service they receive. Our custom
tailored secret shopping services programs provide actionable data
for informed decision making.
Measuring and monitoring service gives your staff confidence in
delivering your concept to your specifications. Customer service
should be the number one priority of all your staff, from staff who
answer the phone, to those who deal with suppliers. Secret shoppers
monitor service delivered throughout your company. Statistics show
that for every complaint received by a company there are another ten
dissatisfied customers who simply moan to friends and use a rival
company next time. Secret shopper services gives you an opportunity
to correct mistakes before word of mouth negatively impacts your
Secret shoppers & our secret shopping services are a direct and reliable method of
assessing customer experience and satisfaction.
No other method can
replace simple, effective feedback from anonymous secret shoppers,
more commonly known as a mystery shoppers. By visiting your business
anonymously, posing as a member of the public, they complete a
detailed critique of their visit, giving you a complete evaluation
of the customers service and experience. Different secret shoppers
make several visits over a period of weeks or months depending upon
what type of service you are evaluating.
Each secret shoppers program is custom tailored to the clients
Satisfaction Services Inc are specialists in secret shoppers & secret shopping services and are market leaders in our field. Our
secret shoppers results will give you unparalleled insight into
customer experience and satisfaction. Our evaluators examine
professionalism, sales techniques, closing skills, customer follow
up and a whole range of other skills.
Detailed feedback about problems with customer service and positive
aspects as well is vital if you want to retain and expand your loyal
customer base and market share. Use our Secret shopping services
evaluations and "Top of the industry" back up criteria reports and
gain the advantage over your competitors with a "user friendly" and
reliable secret shopping services program and learn what a
trustworthy "secret shoppers" program is all about!
Secret shopping is a valuable necessary tool to operate and manage your business and Satisfaction Services has twenty years experience delivering premier customer service through our secret shopping service and secret shoppers nationwide and worldwide to all types of businesses. We are “The Mystery Shopping Experts” and you will not find a better mystery shopping company or program that delivers detailed accurate informative evaluations and complete summaries competitively priced and on time.
Please visit our client
to see what your secret shopping
program will look like.
Secret Shoppers we have service evaluation part time jobs available -
Our secret shops are real jobs and Satisfaction Services Inc. is seeking secret shoppers or service evaluators to perform our service evaluations or "secret shopping jobs" that are part time job assignments. We are a legitimate secret shopping company with 20 years of experience secret shopping major companies nationwide and international service.
Our secret shoppers must be dependable, accurate, thorough and reports must be submitted correctly within 12 to 24 hours after your secret shopping job assignment or mystery shop.
Secret Shopping is the practice of using secret shoppers who have been trained to anonymously evaluate customer service, hospitality, company location operations, merchandising, product quality, loss prevention and employee integrity. Secret shopping is also a tool for market research and competitive pricing.
Some of the Services we offer as a leading Mystery Shopping Company:
Mystery Diners -IVR - Voice Response - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards and programs - Guest Service Checks - Secret Shopper Programs