Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Satisfaction Services, Inc. _
_ The formula for success in your business. Mystery shopping evaluations service. _
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Why should you Mystery Shop your company an how do you set up a mystery shopping program to evaluate customer service?

SSI provides mystery shopping services, quality & service evaluation programs to some of the top retail, restaurant and hospitality companies in America.

Our mystery shopping programs:
 

 

   
  • Increase the quality of your consumers' experience
  • Build loyalty with your customer
  • Reward staff and management
  • Increase sales and profits
   

We believe we constantly deliver the most objective, comprehensive and timely mystery shopping reporting available.

The commitment we have to finding and training mystery shoppers for your concept is unsurpassed and is obvious in the end product you receive. We also provide you with aggregate monthly, quarterly and year to date reports that give you the ability to identify the steps of service by location as well as the areas where you may have opportunities.


The more frequent the mystery shopping visits, the higher degree of focus on the program and scores are kept high and consistent. All of our clients use our program to reward staff and management, along with traditional profit and loss reward systems. This keeps the focus on the quality side of the business as well as the profit side. We both know satisfied customers create frequency and motivate others to visit, saving you marketing dollars on creating trial.

We assign mystery shoppers based on our clients' profile and have an extensive database of mystery shoppers nationwide. We will customize your evaluation and training material based on your criteria. Our "mystery shopping" programs are completely tailored for your business.


Each mystery shopping assignment is tailored to the clients needs and every mystery shopping program is custom designed for your concept or type of business.

Mystery shops / evaluations are available to you within twenty four hours. We take great pride in the fact that we strive to provide the highest quality quality and service evaluations' or mystery shopping available.

We will need to know about the type of business you do, how many locations you have, which aspect of your business you intend to evaluate and when it will be possible to call you or set up a meeting.

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