Restaurant Secret Shoppers since 1988
Satisfaction Services is a leading provider of Quality and Service Evaluation Programs, a concept of mystery shopping. We have changed the philosophy of an industry that has focused on people doing things wrong into a philosophy of rewarding people for doing things right. Mystery Shopping Secret Shopper Satisfaction Services, Inc. _
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Restaurant Secret Shoppers - Mystery Shopping Customer Service

Great customer service is key to success in restaurant profitability and our Secret Sshopper programs are the way to measure the customer experience and guest satisfaction in your restaurant.

Our selection and training of secret shoppers for your restaurant(s) is based on over 20 years of successful experience providing "mystery shopping" service to many of the most prominent "restaurant, hospitality and service companies worldwide".

Our mystery shopping programs are custom tailored for your restaurant concept or concepts.

One goal of ours is to be the best mystery shopping company in all ways. Exceeding your expectations of a mystery shopping company.

However you refer to us:

Restaurant Shoppers, restaurant shopping services, shopping restaurants, restaurant shoppers, restaurant bar spotters...we are a vendor of one of the most important services in your restaurant and that is understanding your customers.

Our restaurant mystery shopping programs are unparalleled in the restaurant / bar and hospitality industry!

Florida Restaurant Association Lodging Florida Restaurant Lodging Association

People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you -
Service with a Smile: The Key to Success

In a recent "Zagat Survey", 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. More About Customer Service Complaints

Quality and Speed for Restaurant Success

Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business, can provide that insight. MoreQSR Restaurant Success

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We look forward to talking with you, Please Contact Us

We offer a variety of Customer Feedback Services and Programs -
Secret Shoppers, Call Center, Telephone Based Customer Surveys, Guest Reponse - IVR - Comment Cards and Customer Satisfaction Survey Programs


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Shoppers Contact Satisfaction Service

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards Programs - Guest Service Checks Secret
Shopper Programs - IVR -

Restaurant Shop Service Staff

Satisfaction Services, Inc.®

Corporate Headquarters

Mike Albert,
P.O. Box 11045
Fort Lauderdale,
Florida 33339
United States of America

Phone: 954-564-6570 / 800-564-6574

Clients Email Us


Restaurant Customer Service speaker

Mike Albert speaks to groups and has been featured on the Today Show, Money Talks and CNN. As founder of Satisfaction Services Inc. the leader in Quality & Service Evaluation Programs or Mystery Shopping Services, Mike has over 20 years of experience improving customer service and creating "The Customer Experience".



We look forward to speaking with you - Please call us!

954-564-6570 / 800-564-6574




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Satisfaction Services Inc., Focusing on the formula for success in your business.

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