Customer Service and Improving Customer Service with Customer Evaluations and Feedback

Improve customer service and evaluate your customers experience through mystery shopping from the customers perspective.

Good Customer Service is the first step in success and customer loyalty- Anyone involved in advertising or marketing knows

• Word-of-mouth marketing is by far the best kind
• It's far more expensive to acquire a new customer than it is to keep a current one
• Happy customers are loyal customers return time-and-again and will refer you to family and friends

NBC - The TODAY Show : Satisfaction Services spotlights poor customer service trend on Today Show

This morning, mystery shoppers from Satisfaction Services were featured on a Today Show segment about the decline of customer service. To investigate claims that service is at an all time low, the team had taken hidden cameras into leading retail establishments and later critiqued the film footage of both good and bad service for Today Show viewers. MORE

Quality Digest
Five Steps to Stellar Customer Service
How do you achieve stellar customer service? By following five easy steps. More About Customer Service

Florida Restaurant & Lodging
People dine where they feel good, and an effective quality and service evaluation program will ensure they feel good with you - Customer Experience Management
Service with a Smile: The Key to Success
In a recent Zagat Survey, 72 percent of the respondent complaints were service-related. That is a staggering number, but not entirely surprising given the current state of customer service. MORE About Customer Loyalty

Grocery Headquarters
FOOD FORUM - The bottom line on customer service
A well-run quality evaluation program can be a key reason your shoppers are happy with your stores and keep coming back.
Do you know how much your customers are worth? More importantly, do your checkers and front line employees know? If a family spends $100 per week and shops your chain for the next 20 years, it is worth $104,000 to your company. Losing just 10 of those customers can mean losing $1 million. MORE

PMQ Pizza Marketing Quarterly
Mystery Shoppers - Putting the carrot before the stick
With customers buried under Ipods and text messages, the human touch such as common courtesy and civility just ain’t hip anymore. When you’re giving pizzas away, two for five bucks, who has time to smile? Who needs to? Mike Albert, founder of Satisfaction Services, a leading service evaluator based in Fort Lauderdale, Fla, thinks the lost art of courtesy should be re-discovered. MORE 

Secret shopping puts customer service under microscope - Money Talks
Have you ever been in the grocery check-out bagging your own stuff while two or three store clerks stand not too far away talking loudly about taking their upcoming 10-minute break or when their shifts end for the day? MORE

QSR Quick Service Restaurant Success
QSR | Quality and Speed for Restaurant Success
Using technology to improve mystery shopping.
When a restaurant operator wants to evaluate their operation, it would be nice to be able to read customers’ minds. Secret shoppers, who are clandestine agents sent to evaluate your business and customer service, can provide that insight. MORE

Small things can add up to a happy, loyal customer...or lost business - Canadian Retail Management
Do you know how much your customers are worth? More importantly, do your store employees and servicemen know? If a family uses your cleaning and maintenance services weekly and spends a $100 per month, they are worth $24,000 to your company over the next 20 years. Losing just 10 customers can mean losing almost a quarter of a million dollars. MORE

Marketing Power American Marketing
Internal evaluation programs aid campaigns
Why would a marketing publication, namely Marketing News, devote a special section entirely to customer satisfaction? A better question might be, why spend thousands or millions of dollars in creating a product or concept and then spend thousands or millions of dollars in advertising to drive people to the product or service, if you don’t know what you are doing to the customer when they finally do come into your business? MORE

Paint and Decorating Retailer
No one tops you when it comes to customer service, correct? Yours is the best in town. Or is it? Maybe you haven’t paid much attention to your customer service lately. Maybe you’ve hired an employee or two who could be doing better on the sales floor. Or, maybe you just assume a customer isn’t receiving great service at the big box store around the corner, so you’re sure she is coming to your store for the topnotch service. Plus, your contractor sales seem to be doing well—they may or may not be increasing but you think they’re about the same as the previous years. MORE

Work Force Performance
What Goes On When You’re Not at Work?
If you think you know what your employees are up to when you’re out of the office, remember that old adage, 'When the cat's away…' because while your 'mice' might not be playing, they might not be providing the type of customer service you'd like. MORE

FRANCHISE MAGAZINE
Avant Garde Opportunities
Satisfaction Services is a leading provider of quality and service evaluation programs, a mystery shopping concept. Mike Albert founded Satisfaction Services Inc. in 1989. With many years of experience in restaurant and service businesses, Albert had used mystery shopping services with varying levels of disappointment.  MORE

Today's Video Pick - MSN Money on Customer Service

MSN link to Customer Service Featured Segment - "Money Talks" The "customer service hall of shame" with Stacy Johnson - Moneytalksnews.com | News That Pays

Mike Albert is a keynote speaker about customer service and the guest eXperience. The steps of Service to Improve Service.

Customer Service News Feed US News

Mystery Shopping My Business

Secret Shopping Restaurants

Restaurant Mystery Shopping - Restaurant Shoppers

Loss Prevention - Shrinkage & Service Evaluation

Secret Shoppers

Satisfaction Services - Spa Service Evaluations

IVR - Satisfaction Services brings IVR (Voice Response) and other Telephone based Surveys and Call Center options to our Mystery Shopping Services

Rewarding staff from positive evaluation results and customer feedback programs.

Customer Service Today - articles, guest speaker, steps of service, customer loyalty, satisfaction services - guest satisfaction

Site Map - News - Mystery Shopping - Customer Experience Management - Customer Service - Shopping Jobs - Mystery Shoppers for Your Company

Copyright © 2009 Satisfaction Services Mystery Shopping Customer Service

___________________________

Satisfaction Services Secret Shopping Company for over 20 years - We mystery shop nationwide, Mystery Shopping is a part time job we have mystery shops nationwide. Mystery Shoppers needed for shopping jobs in Alabama Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska New Hamsphire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina SouthDakota Tennessee Texas Utah Vermont Virginia Washington Washington, District of Columbia West Virginia Wisconsin Wyoming

	Enter your search terms Submit search form
	Web www.satisfactionservices.com

Press Release : News, Articles about Customer Service : Mystery Shopping Motivational Speaker Mike Albert : Mystery Shopping Franchise Opportunity

Some of the Services we offer as a leading Mystery Shopping Company:
Secret Shoppers - Telephone Surveys - Guest Surveys - Exit Surveys - Comment Cards Programs - Guest Service Checks Secret Shopper Programs - IVR -

"The Customer Experience" - Mike Albert is an authority on customer service and is a featured keynote speaker at conventions and annual management conferences for all types of industries. Mike has over 30 years of experience improving customer service and creating ""The Customer Experience. He has been featured in Magazines / News Articles and on Network TV featuring Customer Service & Mystery Shoppers.

Customer Service News - Taking the Mystery out of Mystery Shoppers - Customer Service Newsletter Article

Customer Service News Feed

Satisfaction Services Secret Shoppers spotlight poor customer service trend on TODAY Show NBC

Today Show Video Customer Service Segment Link

Taking the Mystery Out Of Mystery Shopping - Mickie Albert Caracatsanis "What can a Mystery Shopping Company do for you?" Fom the Customer Service Newsletter - PDF Article

We look forward to talking with you:

Contact Us

Satisfaction Services Inc. ®

800-564-6574