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Criteria Report for LIMITED SERVICE RESTAURANT CORP for - ALL LOCATIONS for April 2001

Hospitality
Question Score Percent
Welcoming greeting 100
Window person friendly 100
Thanked for patronage 100
Business appreciated 100
Group average 100

Guest Service
Question Score Percent
Order taken promptly 100
Order repeated 67
Order and change correct 100
Order repeated as handed 67
Service time 4min or less 67
Correct food orderr 83
Suggestive selling 17
Uniform clean / name tag 67
Apology for 4min or more 83
Staff working quickly 100
Group average 73

Product quality
Question Score Percent
Entree temperature 100
Entree appearance 100
Side temperature 100
Side item taste 67
Side appearance 100
Drink flavorful 83
Food of highest quality 83
Group average 88

Cleanliness
Question Score Percent
Parking lot clean 83
Grounds clean / maintained 100
Dumpster doors closed 67
Menu board clean/well lit 100
Window area clean 83
Group average 86

OVERALL AVERAGE IS 85

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